NextEra Energy

Senior IT Systems Administrator

Palm Beach Gardens, FL

Full-time

About This Job

Requisition ID: 88345

Florida Power & Light Company is the largest electric utility in the U.S., delivering clean, affordable, and reliable electricity to approximately 12 million Floridians. With one of the nation’s cleanest power generation fleets and top-tier reliability, we are setting new standards in the energy industry. Ready to make an impact? Join our exceptional team today and help shape the future of energy!

Position Specific Description

This role takes direction from the Service Delivery Manager and provides expertise and service support for their defined services. You enjoy working closely with customers and know how to manage customer relationships to achieve the best results. You are result-oriented, perform the assigned duties with high autonomy and commitment, and provide periodic updates to management. Planning and organizing are two of your strong characteristics, and you can see the big picture.

Role Specific Duties & Responsibilities

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Responsible for all Hybrid Compute Operations Services, including the handling and resolution of incidents, problem tickets, root cause analysis, and changes across production and non-production environments.

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Capable of functioning as the single point of contact for their assigned services and providing operational support, technical expertise, escalations, logging, updating, and resolving calls.

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Technically sound on the current and emerging technologies, which can comprehend the situational complexity and engage the right teams to address day-to-day service degradation issues and ensure timely restoration of technology services.

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Suggest process improvements to increase our client’s service satisfaction and service delivery efficiency.

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Communicate and keep our clients updated on progress through to the successful closure of their incidents.

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Proactively share knowledge with Service Delivery Lead and other Service Delivery Engineers via creating and updating knowledge base articles, procedures, and working instructions for their assigned services.

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Suggest and contribute to improving existing tasks and processes using current technologies by supporting a culture of continuous improvement.

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Works closely with the internal business units and external vendors as required to manage cross-functional prioritization, operational service continuity issues, risk identification, and mitigation.

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Facilitate operational service governance meetings.

Job Overview

This position installs, configures, and maintains computing infrastructure, operating systems, and middleware products on all computer platforms, including mainframes, workstations, and servers - including web servers - in support of 24-hour-per-day, seven-day-per-week business processes.

Job Duties & Responsibilities

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Evaluates, implements, and modifies operating system software parameters and product solutions for optimum performance

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Identifies integration and other interface requirements for all supported products and platforms

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Serves as a technical escalation point for technicians and customers

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Troubleshoots hardware, system and application issues

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Performs other job-related duties as assigned

Required Qualifications

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High School Grad / GED

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Bachelor’s or Equivalent Experience

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Experience: 4+ years

Preferred Qualifications

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Bachelor’s Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt

Employee Type: Full Time Job Category: Information Technology Organization: Florida Power & Light Company Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.