Nwestco, LLC

Senior IT Specialist

LocationDublin, CA
Job TypeFull-time
Salary$68,000-$95,000

About This Job


About Us:

We’re a growing company with a dynamic environment and a small, hands-on IT team that supports a diverse and expanding workforce. With a footprint across California and beyond plus a focus on growth-both organic and through acquisitions-we're looking for a Senior IT Specialist who is as comfortable resetting a password as they are leading a systems implementation. If you’re someone who thrives in a varied role and values teamwork, problem-solving, and exceptional customer service, we want to meet you.


What You’ll Do:

As a Senior IT Specialist, you’ll play a critical role in keeping our technology infrastructure running smoothly, supporting employees at all technical levels, and leading initiatives to improve our IT environment. You’ll be involved in everything from basic support to high-level systems implementation and integration, with opportunities to grow as we grow.


Key Responsibilities:

Provide Level 1 through Level 3 technical support for hardware, software, and network issues
Support and maintain company systems including Google Workspace, JotForms, NetSuite, FieldPoint, and more
Install, configure, and troubleshoot hardware including desktops, laptops, printers, and mobile devices
Respond to support tickets in a timely and professional manner
Lead or support implementation of new software and infrastructure projects
Assist with acquisition integrations, including onboarding new team members, setting up infrastructure, and connecting systems
Document processes and maintain system documentation
Travel to company sites as needed (15 branches in 7 states)
Monitor system performance and make recommendations for improvement
Collaborate cross-functionally with operations, finance, field teams, and vendors


Additional Common Duties in This Role:

User account and access management
Data backup and recovery operations
Security awareness training and support
Patch management and software updates
Asset tracking and IT inventory management
Vendor coordination and license management


What We're Looking For:


Must-Haves:

5+ years of experience in IT support or systems administration, ideally in a multi-site environment
Excellent communication skills-able to explain technical issues to non-technical users
Strong customer service mindset and a “no task too small” attitude
Self-motivated, adaptable, and eager to learn new systems and technologies
Solid understanding of networking fundamentals, cloud-based systems, and enterprise software
Experience supporting Google Workspace and familiarity with tools like JotForms, NetSuite, and FieldPoint (or willingness to learn quickly)


Nice-to-Haves:

Experience with acquisition support and/or IT due diligence
IT certifications (e.g., CompTIA, Google IT Support, Cisco, Microsoft)
Familiarity with implementing a distributed network domain
Familiarity with mobile device management (MDM) solutions


Why Join Us?

Opportunity to grow alongside a company that’s expanding rapidly
Work in a role that’s varied and impactful-no two days are the same
Be part of a tight-knit, collaborative IT team
Competitive salary, benefits, and opportunities for professional development

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