Senior Customer Success Manager

Job Description Summary

The Customer Success Manager will be responsible for managing and developing strong relationships with our existing contractual customers, while generating controls aftermarket services growth in the existing contractual customer base. The Customer Success Manager will be primary point of contact ensuring that our products and services are providing value in those customers achieving their business goals, while driving growth in the contractual base with our existing and next generation of Controls Lifecare Service (CLS) service agreements.

Job Description Roles and Responsibilities

- Drive overall post-sales relationship with assigned contracts, including training, professional services, technical support, renewals, expansion, and advocacy.

- Own and manage contract setup, delivery, and financials (Revenue & CM).

- Develop specialized knowledge in the discipline, serving as a best practice/quality resource and contributing to strategy and policy development.

- Build and maintain proactive long-term relationships with customers, focusing on customer success metrics like renewal rate and NPS.

- Execute a comprehensive engagement and communications strategy to maintain high customer satisfaction and gather constant feedback.

- Act as the first point of contact for all contract and customer-related issues.

- Develop and maintain technical knowledge to educate customers on the value of products and services, driving CLS upsell opportunities.

- Own and achieve orders operational plans, commercial strategy (Inquiry to Order - order close), and proposal development for aftermarket services.

- Provide continuous insight and relay the voice of the customer to internal teams, including Sales, Product Line, Technical Support, and Engineering.

- Collect all customer site data, go for site health checks and revert back to customers with recommendations for a better site operations

Required Qualifications

- Bachelor's degree from an accredited university or college and 6 years controls experience (or a high school diploma / GED with at least 10 years of controls.

- Minimum of 4 years' experience with GE Controls Products, Mark VIe control system in commercial, services, engineering and/or project management.

- 50% travel required and must live within Americas.

Desired Characteristics

- 10 years of experience with GE control product systems (Mark VI/Mark Vie/..) in commercial, services, engineering, and/or project management.

- 6 years of experience in the OT Cyber Security industry, in Mark VIe field engineering or OTR engineering.

- High proficiency with computer tools (MS Office suite).

- Strong oral and written communication skills.

- Strong interpersonal and leadership skills.

- Demonstrated ability to analyze and resolve problems.

- Demonstrated ability to lead programs/projects.

- Ability to document, plan, market, and execute programs.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:

No

- This is a remote position

Application Deadline: January 17, 2026

For candidates applying to a U.S. based position, the pay range for this position is between $104,200.00 and $173,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on December 31, 2025.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.