Senior Administrative Assistant - Argo

Position Description PRIMARY PURPOSE:

- Support CSM and Team with all clerical functions

Job Responsibilities

Position Description: Support Customer Service Manager as assigned;

- Assist with:

- developing, motivating and maintaining a dynamic Customer Service Team

- Maintain all records pertaining to the CS support team including but not limited to

- shared Outlook contacts and distribution lists

- Carrier maintenance in the TOP Tech & Galahad systems

- monthly budget account management

- monthly customer billbacks

- shared calendars

- coverage schedules

- procedures; development and documentation

- training execution and documentation

- customer issues and inquiries

- develop and provide reporting on customer service issues

- develop and provide reporting on carrier performance

- track, measure and publish compliance record of various functions (Key Performance Indicators)

- Regional primary support

- Terminal and Regional support for all analyses

- Daily Galahad detail verification

- establish and maintain current customer contract files

- manage record retention per company policy

- review of customer billing accuracy

- Regional Railroad billing primary support

- System development & enhancements participation

- Galahad

- Perform all tasks with accuracy

- Develop and maintain a positive working relationship with external customers and internal KM departments

- SQE CS liaison

- SQE team record keeper

Position Requirements

JOB REQUIREMENTS

- Education

- 1-3 year equivalent job experience in this area

- High school diploma or GED equivalent

- Advanced Power Point skills

- Advanced Excel skills; including data gathering, statistical review and reporting

Experience, Specific Knowledge, Certification, Licenses

- DOT certification

- System oriented

- SAP, Galahad, Microsoft Office

Competencies/Skills

- Team oriented

- Display respect for customers, co-workers & management

- Customer oriented

- Excellent organizational skills

- Maintain a professional work environment

- Excellent math skills

- Detailed oriented – must be able to work quickly, independently and accurately under pressure

- Ability to handle all job tasks in a confidential and professional manner

- Reliable, flexible, credible, confident, team oriented, high-energy, motivated, positive work ethics

- Commitment to provide reliable and on-time attendance

- Solid verbal, listening and written communication skills. Able to deal with a wide variety of people with tack, courtesy and professionalism

- Ability to work in a team environment and interact with support groups, supervisor and co-workers

- Ability to multi-task

Working Conditions

- Able to provide consistent and on time attendance

- Able to work various hours and overtime to meet the demands of the business

- Able to respond to inquiries outside normal shift hours

- Able to lift 25 pounds

- Able to adhere to professional business casual dress code

Compensation:

$53,700 - $75,200

Job level and pay commensurate with experience and skill set.

Benefits

Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental, and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid parental bonding leave; paid holidays; a flexible work schedule and many voluntary benefit plans.

EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.