Scheduler I, Work Plan Execution

Company Overview

At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

Summary

Spire is seeking a Workplan Scheduler I to work in the Birmingham operation. This position will be responsible for dispatching emergency, non-emergency and appointment-based orders to operations personnel in a prompt and efficient manner.

Duties and Responsibilities

- Receive and respond to emergency and non-emergency calls ensuring the shortest possible response time.

- Handle appointment-based work from call initiation to dispatch when needed.

- Provide gas safety policy instructions on emergency calls.

- Monitor and operate a virtual phone application.

- Ask vital questions to gather information and ensure accurate dispatching of emergency services.

- Use effective written and verbal communication to relay pertinent information to emergency services by way of phone and special instructions on field activities.

- Notify various operations departments of specific situations according to the Central Dispatching Notification schedule.

- Develop and maintain cooperative, professional relationships with fellow employees, representatives from other departments and supervisors.

- Work spike meter reading report.

- Exercise sound judgment and decision-making skills to evaluate situations, establish priorities, and deliver safe and quality resolutions efficiently.

- Perform all other duties as assigned.

Essential Characteristics and Competencies

- Ability to lead by example in support of the company’s essential characteristics and values, including strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that values individual perspectives.

- Ability to work under pressure and meet tight deadlines.

- Ability to adapt to a fast-paced, changing environment.

- Strong interpersonal skills with the proven ability to build rapport with a diverse range of individuals.

- Ability to work independently and manage time effectively to meet individual goals and deadlines.

- Ability to collaborate and display a positive attitude in a team-oriented environment.

- Flexibility to operate as a team player to meet shared goals

- Working knowledge of Click, Customer Care and Billing by Oracle, and Maximo is preferred.

Supervisory Responsibilities

- None

Required Education (certifications, licenses)

- High school diploma/GED required

Preferred Education (Certifications, Licenses, etc.):

- Bachelor’s degree preferred

Required knowledge, skill and abilities

- Previous dispatching experience preferred

- Experience with mobile workforce management software preferred

- Experience with Oracle CC&B or other customer information systems preferred

Physical demands, environment and schedule

- Normal office conditions

Posting Requirements

Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.