Salesforce Administrator

Job Type: Full-Time

Position: 1 (Exempt) Location: Columbia, MD (Hybrid)

Reporting to: Salesforce Platform Manager

About Us

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years. With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner.

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

About the Role

We are looking for 3+ years of Salesforce experience in implementing Salesforce and translating business processes into Salesforce features. The role also includes Salesforce administration tasks such as user management, configuration, handling support tickets, training, and building reports and dashboards. The individual in this role will liaison with users and the wider Kingspan Data Solutions businesses. They will work under a divisional Salesforce team structure alongside the Divisional Salesforce Platform Manager and Salesforce Administrators. We are looking for someone with a strong understanding of the Salesforce platform who has a desire to keep learning and to better understand the business and its processes.

What You’ll Do

- Gathering requirements from stakeholders across the division and understanding their business processes.

- Designing and developing solutions for the Salesforce instance, using a combination of declarative and programmatic solutions including Flows, and in some cases, Apex and Lightning Web Components. Apex and LWC experience are not must-have requirements.

- Running integration and user acceptance testing to ensure solutions meet business requirements.

- Implementing and monitoring declarative integrations between Salesforce and third-party systems. Resolving issues with integrations as they occur.

- Planning deployments of new features and fixes to any bugs.

- Training and communicating new features to end users and the wider business.

- Managing the Salesforce instance’s security model, ensuring users and teams have access to the data and permissions they need.

- Migrating data from external sources into Salesforce. Responsibilities may include extracting data from third-party systems, transforming the data into a format compatible with the Salesforce data model, and loading the data into Salesforce.

- Seeding sandbox environment with data for testing purposes.

- Working with the rest of the team on:

- User Support Tickets (incidents and change requests).

- User & license Management including new user setup, deactivation, permission sets, and public groups.

- Training and producing training material.

- Monitoring adoption.

- Salesforce Configurations such as Fields, Page Layouts, Record Types, Custom Settings, dashboards, and reporting (Flow experience not needed but highly favorable).

- Assist in Org Maintenance around data integrity & mass uploads.

Additional Expectations

- Remain compliant with the Code of Conduct and Policies which includes the Kingspan Group Compliance Policy.

- Ensure that all duties related to product compliance are adhered to in accordance with the Product Compliance Policy, Laws, Regulations, and market demands.

- Responsible for all tasks to achieve compliance goals and demands of the Compliance Management System.

- Must raise concerns related to the Compliance Management System to their supervisor, manager, or any member of the Leadership Team, or through the confidential whistle blower service.

What You’ll Bring

- Bachelor’s or Associate’s degree in any field.

- 3+ years of Salesforce platform experience. Salesforce Administrator Certification is preferable.

- Must have some hands-on experience on Sales Cloud.

- Stakeholder management, business systems analysis and project management skills

- Strong communication skills in-person and over phone/email/digital channels

- Excellent time management and organization skills, and the ability to be flexible.

- Significant experience with Salesforce flows or other automation tools is preferable

- Must be highly proficient in all Microsoft Office applications (Word, Excel, PowerPoint, Visio etc.)

Employee Benefits

- Career Scope and Advancement: As we grow, new positions and career opportunities arise, offering accelerated paths for the right candidates, locally and globally.

- World of Wellness Philosophy: We empower you to take charge of your health and well-being. You’ll have access to a wide range of medical, dental, and vision benefits, along with personalized guidance from a “Health Advocate.” We also offer other supplemental options, including 401k, legal, disability, and theft insurance, to ensure your financial wellness.

- Corporate Social Responsibility: Through Planet Passionate we are determined to reduce our manufacturing carbon (CO2e) emissions to as close to zero as technically possible, together with halving carbon intensity in our primary supply chain. We are very involved in our community, and you will have ample opportunities to support us in creating a better world.

- Skills Development: Given the dynamic pace of our business and a strong collaborative environment, your new role will be diverse and multifaceted – allowing you to be more versatile and develop a broader skill set.

- Mentorship and development: At Tate, we don’t believe in hierarchy, we work together as one team for one common goal. You will have access and exposure to our senior leaders and experts for learning in your role, and additionally mentorship for the future.

- Culture: We have a great team culture, highly collaborative, supportive, and social. Together we innovate, collaborate, take ownership, and strive for excellence.

Tate is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Stay connected with us on LinkedIn for insights into life at Tate. Join us in our mission to make a difference through exceptional solutions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.