GCI's Sales Operations Analyst streamline retail sales processes and support the retail sales team with data-driven insights that enhance overall team performance and long-term success. Assist in designing, planning, implementing, and improving all aspects of retail sales operations and enablement projects with a strong focus on sales automation, customer relationship management (CRM) systems, and other sales platforms. Responsible for the implementation strategy and administration of the company’s various retail sales technology solutions including sales automation, digital asset management, campaign management, and knowledge management platforms.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
This is an intermediate level position within the discipline demonstrating broad knowledge and proficiency in areas of responsibility. Performs moderately complex tasks and job duties, receiving general instruction on routine work and new assignments. Works under moderate supervision with latitude for independent judgment.
Operational Oversight
•Support the operational needs of the retail sales team, including tracking inventory and resources such as marketing materials and devices.
•Partner with leadership to identify and execute key strategic projects.
•Collaborate cross-functionally to achieve top strategic initiatives, including transitioning to agile planning.
•Engage in internal workshops and external research to identify and explore innovative opportunities.
•Assist in the development of resources such as content, tools, knowledge, and information to effectively sell products and services to customers.
•Ensure compliance with internal and external policies and regulations, maintaining a high standard of operational integrity.
Monitor and audit sales team compliance and quality addressing any issues or risks that arise.
Sales Automation Platform Management
•Assist with the management and optimization of retail sales automation platforms, ensuring alignment with business goals and supporting effective and efficient sales execution.
•Analyze data and metrics from sales activities and translate that information to more streamlined and effective processes and databases for the team to use.
•Align technology with business goals, stay updated on trends, and ensure technology supports a cohesive customer experience across all channels.
•Maintain and update sales data in customer relationship management (CRM) systems and related tools.
•Develop, maintain, and distribute reports and dashboards on sales performance, key performance indicators (KPIs), and trends.
Conduct data analysis, identify areas for improvement and growth opportunities, and provide actionable insights to support strategic decision-making to leadership.
Process Improvement and Documentation
•Streamline retail sales processes by analyzing effectiveness, identifying inefficiencies, and recommending improvements that align with business goals, customer needs, and optimize productivity.
•Document workflows, assist in creating training and onboarding resources, and implement automation tools to enhance efficiency.
Evaluate and refine processes to support scalable and effective sales operations.
Sales Support and Enablement
•Provide the resources and support needed to enable the retail sales team to perform at a high level.
•Collaborate with leadership to understand team needs and priorities, sales strategies, and initiatives ensuring alignment on objectives.
•Develop and deliver training materials, including scripts, playbooks, and best practices that help improve productivity, customer relationship management, and communication skills, ensuring high team performance and alignment with company goals.
Manage sales tools to ensure proper access and utilization.
Special Projects and Initiatives
•Support ad hoc projects, such as sales campaigns, new product launches, and team events.
•Assist with operational tasks for high-priority initiatives, contributing to the success of organizational objectives.
•Collaborate with other departments as needed, such as marketing, finance, and product, to ensure alignment.
+ Ability to self-manage workloads against multiple competing priorities and deadlines.
+ Ability to independently handle complex assignments.
+ Ability to build strong relationships with stakeholders and sales team members to improve team performance and achieve sales targets.
+ Ability to accurately communicate information virtually (i.e., Teams), over the phone, and in-person in a clear and concise manner to a range of audiences.
+ Ability to accurately read, write, and respond to business correspondence such as emails, chat messages, policies, procedures, reports.
+ Ability to articulate information in presentation/training format to a range of audiences.
+ Ability to manage flow of information between parties and proactively communicate with stakeholders at all levels of the organization.
+ Highly motivated withstrong problem-solving skillswho works wellas part of a teamor independently and stays on task with the directive.
+ Excellent analytical and organizational skills with a strong ability to conduct data analysis and work with metrics to drive team performance.
+ Highly detail-oriented with a data-driven approach to sales management and business operations.
+ Strong understanding of sales data management and automation.
+ Demonstrated ability to lead cross-functional initiatives, advocate for sales technologies, and collaborate effectively to develop integrated solutions that align with business goals.
+ Demonstrate ability in analyzing and evaluating sales technology platforms, identifying opportunities to enhance performance, and implementing solutions.
+ Demonstrated knowledge, use, and understanding of customer relationship management (CRM) platforms and sales automation tools.
+ Demonstrated knowledge and ability to implement, manage, and optimize CRM systems, analytics tools, and other sales platforms to streamline processes and make improvements.
+ Demonstrated knowledge and ability to evaluate, implement, and manage Marketing Automation and other MarTech platforms.
+ Demonstrated proficiency in data analysis with a strong focus on using data to drive results.
+ Demonstrated ability to adapt to rapidly changing priorities and quickly reorient or adjust priorities appropriately.
+ Ability to manage projects and process improvement to implement effective sales strategies and streamline workflows.
+ Ability to stay updated on current trends, technology, products, and services.
+ Ability to work within an Agile framework.
+ Strong Excel skills with the ability to create dashboards and sales reports for tracking and auditing performance and other metrics.
+ Demonstrated knowledge, use, and understanding of data analysis and reporting tools (e.g., Tableau, Power BI).
COMPETENCIES:
•ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve.
•BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI’s Code of Conduct for Employees – the Basic Principles.
•COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
•COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
•COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI’s Code of Business Conduct & Ethics.
•CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
•RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
•RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving.
•SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into databases or equivalent.
Minimum Qualifications:
Required: A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis*
•High School diploma or equivalent.
Bachelor’s degree in business administration, communications, computer science, or related field.
Minimum of four (4) years of experience in sales operations, sales enablement, or a related role. Preferred:
•Telecommunications experience.
Relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS :
•This position requires access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
•Some travel required to retail store / office locations across the state of Alaska.
•Work is primarily sedentary, requiring daily routine computer usage.
•Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
•Ability to accurately communicate information and ideas to others effectively.
•Physical agility and effort sufficient to perform job duties safely and effectively.
•Ability to make valid judgments and decisions.
•Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
•Must work well in a team environment and be able to work with a diverse group of people and customers.
•Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services.
Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer.
EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.
Alaska, AK
Full-time
