RRC - Information Services - Records Researcher - Customer Service Rep I

RRC - Information Services - Records Researcher - Customer Service Rep I (00050524)Organization: RAILROAD COMMISSION OF TEXAS

Primary Location: Texas-AustinWork Locations: RRC Headquarters 1701 N Congress Avenue Austin 78701

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-timeStandard Hours Per Week: 40.00

Travel: Yes, 5 % of the Time

State Job Code: 0132

Salary Admin Plan: A

Grade: 11

Salary (Pay Basis): 3,000.00 - 3,400.00 (Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Jun 16, 2025, 1:10:49 PM

Closing Date: Jun 30, 2025, 11:59:00 PM

Description

The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry, and surface mining operations. You can find more details about us on the Railroad Commission of Texas’ website here https://www.rrc.texas.gov/about-us/.

To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:

For a complete list of our total compensation package please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.

Job Description:

Performs routine (journey-level) customer service work in the Central Records Unit, Information Services Section, Information Technology Services Division. Central Records maintains an extensive catalog of Historical Texas oil and natural gas well records in hard copy, microfilm, and digital formats. Work involves providing external customer service support and receiving and responding to public inquiries for information and/or state services. The Records Researcher maintains and organizes all the official records and assists customers with queries and retrieval of these records across multiple storage mediums. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

Essential Job Duties:

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Qualifications

Minimum Qualifications:

Preferred Qualifications:

Knowledge, Skills, and Abilities:

Work Environment:

Primarily indoors with heating and cooling regulated in a general office environment. The noise level in the work environment is generally low to moderate, with occasional customer conversations in public area. May work with old documents that contain dust and other materials.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Ability to reach high and low; open, close and retrieve files from file cabinets as well as operate a computer keyboard and appropriate office equipment. The position requires the ability to frequently stand, walk, sit, or stand for long periods of time, lift up to 30 lbs., open filing cabinets and bend or stand on a stool as necessary.

Work Hours: Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. Alternate work schedules may be discussed with the hiring manager during the interview process.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

Remarks:

THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.

Due to the high volume of applications we do not accept telephone calls. Only candidates selected for interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.

The Railroad Commission of Texas is an Equal Opportunity Employer and does not

discriminate on the basis of race, color, national origin, sex, religion, age

or disability in employment or in the provision of services.

The Railroad Commission of Texas is a tobacco-free workplace.