RRC - Customer Service Rep III

RRC - Customer Service Rep III (00050669)Organization: RAILROAD COMMISSION OF TEXAS

Primary Location: Texas-AustinWork Locations: RRC Headquarters 1701 N Congress Avenue Austin 78701

Job: Office and Administrative Support

Employee Status: Regular

Schedule: Full-timeStandard Hours Per Week: 40.00

State Job Code: 0136

Salary Admin Plan: A

Grade: 15

Salary (Pay Basis): 3,248.00 - 4,000.00 (Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: Jun 20, 2025, 12:02:37 PM

Closing Date: Jul 4, 2025, 11:59:00 PM

Description

The Railroad Commission of Texas is a state agency with primary regulatory jurisdiction over the oil and natural gas industry; pipeline transport and pipeline safety; natural gas utilities; the LP-gas industry, and surface mining operations. You can find more details about us on the Railroad Commission of Texas’ website here https://www.rrc.texas.gov/about-us/.

To support our mission to serve Texas, we need great people to join our team. We provide a great working environment along with outstanding benefits, including:

For a complete list of our total compensation package please visit our website at https://www.rrc.texas.gov/about-us/jobs/. To view benefits available to all State of Texas employees visit the Employee Retirement Systems website at https://ers.texas.gov/benefits-at-a-glance.

Job Description

The Railroad Commission of Texas, recognized as a worldwide leader in the regulation of oil and gas, is seeking a Customer Service Representative III to perform advanced level customer service activities, tariff filing review and processing, as well as statistical and research support. This position will work in the Market Oversight Section,Gas Services Department within the Oversight and Safety Division.

Essential Job Function

For Military Crosswalk information, please visit: https://hr.sao.texas.gov/Compensation/JobDescriptions/R0136.pdf

Qualifications

Minimum Qualifications

Preferred Qualifications

Knowledge, Skills, and Abilities

Due to the high volume of applications, please provide a cover letter of no longer than 400 words. If selected for an interview, an additional writing sample may be requested.

Work Hours: Standard office hours for Commission employees are 8:00 a.m. to 5:00 p.m., Monday through Friday. Our agency offers alternate schedules for employees, as long as it does not adversely affect operations and service levels, and standard hours of operation are maintained. Alternate work schedules may be discussed with the hiring manager during the interview process.

APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the CAPPS Recruit Prescreening Questionnaire to be considered for the posting. To complete the Prescreening Questionnaire, go to CAPPS Recruit to register or login: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

Remarks:

THE RAILROAD COMMISSION OF TEXAS ONLY ACCEPTS ONLINE APPLICATIONS FOR THIS POSTING.

Due to the high volume of applications we do not accept telephone calls. Only candidates selected for interview will be contacted. Notifications to applicants are sent electronically to the email address you provide.

The Railroad Commission of Texas is an Equal Opportunity Employer and does not

discriminate on the basis of race, color, national origin, sex, religion, age

or disability in employment or in the provision of services.

The Railroad Commission of Texas is a tobacco-free workplace.