Restoration Coordinator

About Restore

Restore specializes in restoring properties after underground gas, electric, and water utility work. Our work includes landscaping repair, lawn and shrub replacement, and concrete/asphalt restoration such as sidewalks, roadways, and driveways. We are trusted by major utility companies across Connecticut and Massachusetts and operate year-round in a fast-paced, high-accountability environment where logistics, customer service, and field operations come together.

We are seeking a highly organized, proactive Restoration Coordinator to support daily operations and keep projects, crews, vendors, and customers aligned.

Position Overview

This is a hands-on operations coordination role combining office work, field visibility, logistics, and customer communication. You will be the link between the office, field crews, vendors, municipalities, and customers.

This is not a desk-only role. Frequent local driving is required for site visits, job pre-screening, material coordination, and field support.

Key Responsibilities

Project & Job Coordination

- Pre-screen new jobs to confirm scope, materials, and readiness before scheduling

- Track all activity in Salesforce

- Support overall workflow and job readiness

Customer Communication

- Respond to customer inquiries and complaints promptly and professionally

- Help resolve issues and coordinate scheduling

- Maintain strong customer communication

Field & Site Support

- Conduct site walkthroughs to assess scope and conditions

- Ensure crews have necessary materials, equipment, and access

- Support field coordination as needed

Vendor & Logistics Coordination

- Schedule material deliveries, traffic control, equipment, and specialty vendors

- Ensure resources are in place at the right time

Permitting & Compliance

- Prepare and submit permit applications

- Track approvals and required documentation

General Operations Support

- Assist with material pickups, deliveries, and back-office coordination

- Manage yard inventory (materials, supplies, and equipment)

- Maintain accurate inventory and equipment records

- Participate in scheduling and operations meetings

Field & Driving Requirements

Frequent local travel is part of this role. The Restoration Coordinator will regularly drive to job sites for pre-screening, walkthroughs, material pickup, deliveries, and field coordination. Candidates must be comfortable working both in an office and in the field.

What We’re Looking For

You may be a strong fit if you:

- Thrive in a fast-paced, problem-solving environment

- Are highly organized and detail-oriented

- Communicate professionally with customers, crews, and vendors

- Are comfortable learning and using software (Salesforce experience is a plus)

- Take ownership and work proactively

Experience & Skills

Preferred

- 2+ years in construction, landscaping, utilities, or similar field

- Experience in operations, scheduling, or project coordination

- Experience handling customer service issues

Required

- High School Diploma or equivalent

- Comfortable using computers and software systems

- Strong written and verbal communication skills

- Valid driver’s license with clean driving record

- Ability to pass background and drug screening

- Legal authorization to work in the U.S.

Schedule

Monday–Friday in office (Newtown, CT). Occasional extended hours during peak seasons. Winter workload may be lighter depending on operations.

Compensation & Benefits

Competitive salary based on experience

Company phone and computer

401(k) with employer match (after eligibility period)

Paid time off and holidays

Stable, year-round company with growth opportunity

Why This Role Matters

This role is central to keeping field operations moving, customers satisfied, and projects organized. The right person becomes a key part of the operations team.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Cell phone reimbursement

- Paid time off

- Safety equipment provided

Work Location: In person