Rental Tooling Customer Service

- PURPOSE

The purpose of the position is to assist our rental manager with customer service on rental orders. This position will also support our service manager with repair quotes to customers.

- DESCRIPTION OF DUTIES

Timely, accurately, and efficiently performs the following job duties.

2.1 Maintain Rental Fleet

2.2 Prepare Outgoing Shipments

2.3 Computer/Database Work

Process rental billings to the customer and assist with service quotes.

2.4 Customer Communication

Communicate with the customer on rental orders and service quotes for repairs.

2.5 Check In / Inventory Rental kits

Check in returned rental kits and make sure nothing is missing.

2.6 Test / Inspect Rental Tools

Assist with testing and inspecting rental tools during busy times.

2.7 Phones

Answers phones and interacts with customers as needed to provide customer service.

2.8 Conversions

Performs product conversions according to production orders as required.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of employees so classified.

3.0 ESSENTIAL JOB FUNCTIONS

The ability to

3.1 Timely, accurately, and efficiently carry out each of the job duties described in Section 2.0.

3.2 Perform the work in a logical, orderly, and skillful manner.

3.3 Organize, prioritize and complete all job responsibilities and objectives with minimal supervision, within assigned deadlines.

3.4 Follow oral and written instructions.

3.5 Maintain a high level of quality work product and output.

3.6 Work in a harmonious manner, accept supervision and directions, and interact in a cooperative and professional manner with supervisor, co-workers, and customers.

3.7 Work in a team environment to provide good customer service.

3.8 Maintain regular and predictable attendance.

3.9 Work full time and arrive for work on time.

3.10 Maintain a professional business appearance and demeanor.

3.11 Maintain safe working conditions and perform work in a safe manner.

4.0 PHYSICAL & MENTAL FUNCTIONS

4.1 The mental and physical ability to perform each of the job duties described in Sections 2.0 and 3.0:

4.2 Ability to timely and accurately organize, prioritize, and complete all job responsibilities and duties and to consistently maintain work quality and quantity;

4.3 Mental and physical ability to:

a. routinely hear, see, and talk to effectively communicate in person and by telephone with supervisors, co-workers, and customers;

b. frequently and accurately work on several tasks at the same time within assigned deadlines;

c. read and understand written documents and data;

d. read, understand, and follow written and oral instructions.

4.4 Physical Requirements

Must be able to lift 50 lbs unassisted

Must be able to climb ladders and scaffolding

Use of illegal drugs and substances is subject to termination.

4.5 Travel Requirements

Worker must have a valid driver’s license

Worker must be able to rent cars while traveling

Manager’s Signature Date Employee’s Signature Date

5.0 SUPERVISOR

- The Service Manager serves as the immediate Supervisor for this position.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- Health insurance

Experience:

- Automotive Tech.: 1 year (Preferred)

License/Certification:

- Driver's License (Required)

Ability to Commute:

- McHenry, IL 60050 (Required)

Ability to Relocate:

- McHenry, IL 60050: Relocate before starting work (Required)

Willingness to travel:

- 25% (Preferred)

Work Location: In person