Receptionist/ / Administrative Assistant (HOA & CDD Operations)

Join Inframark's Community Management Services Team!

At Inframark Community Management Services, you’re not just starting a job — you’re building a career. We serve hundreds of master-planned communities and districts with top-tier support, and we invest just as much in our employees. Join a dynamic, innovative team where your growth and success matter. Grow Your Career. Build Stronger Communities.Apply Today!

Why Work for Inframark?

Our dedication to sustainability and community impact drives us to ensure clean, safe water for future generations. Whether you're at the start of your career or looking for advancement, Inframark offers purpose-driven work and opportunities for growth. We offer an attractive salary package, including a generous benefits package with health, dental, and life insurance, 401(k) plan, paid time off, sick leave, holidays, and wellness plan.

Receptionist / Administrative Assistant (HOA & CDD Operations)

Position Summary

The Receptionist/Administrative Assistant serves as the first point of contact for residents, clients, vendors, and guests, and provides essential administrative support for Homeowners Associations (HOAs) and Community Development Districts (CDDs). This dual-role position requires strong customer service skills, attention to detail, and proficiency with Microsoft Office tools to support daily office operations.

Key Responsibilities

Front Desk & Customer Service

- Greet all residents, clients, vendors, and visitors in a professional and welcoming manner.

- Offer accommodations and assistance to guests as needed.

- Answer all incoming office phone calls and route calls to the appropriate party accurately and promptly.

- Maintain a positive, service-oriented atmosphere at the front desk.

Community & Amenities Administration

- Manage clubhouse reservations, including scheduling, deposits, and rental fees.

- Handle gate access and amenities access for residents, guests, and vendors.

- Issue and track access stickers, cards, and fobs.

- Accept and process payments for HOA fees, fines, access items, room rentals, and security deposits in accordance with established procedures set by a CDD or HOA.

Administrative & Office Support

- Receive, sort, and distribute incoming mail; prepare and send outgoing mail and packages.

- Manage the conference room calendar using Microsoft Outlook.

- Ensure the conference room is properly set up and ready for internal meetings, events, and client meetings.

- Prepare correspondence, notices, and basic documentation using Microsoft Word.

- Maintain organized records related to employee access credentials.

- Assist leadership with various administrative projects and tasks as assigned.

General Office Operations

- Maintain a clean, organized, and professional front office environment.

- Coordinate with internal teams to ensure smooth daily operations.

- Adhere to company policies, confidentiality requirements, and customer service standards.

Qualifications & Skills

- High school diploma or equivalent required; additional administrative or office training preferred.

- Prior experience in a receptionist, administrative assistant, or customer service role highly preferred.

- Experience working with HOAs, CDDs, property management, or community associations is a plus.

- Proficiency in Microsoft Outlook and Microsoft Word required.

- Strong interpersonal and communication skills (written and verbal).

- Excellent organizational skills and attention to detail.

- Ability to handle payments responsibly and maintain accurate records.

- Proficiency with office equipment, phones, and basic administrative systems.

- Ability to multitask, prioritize, and work independently in a fast-paced environment.

- Professional appearance and demeanor.

Equal Opportunity

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Inframark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Learn more about us at Community Management - Inframark