Quality Manager

Job Title:Quality Manager

Department:Training Department

Location:Company wide

Reports toDirector of Training

Company Overview: GridHawk LLC (https://www.gridhawk.com) is a premier provider of utility locating and other damage prevention services. Our mission is to keep communities safe by preventing damage to underground infrastructure. We provide full-spectrum outsourced asset damage-prevention and mitigation services and solutions on behalf of utility companies. Our rapidly expanding geographic presence currently encompasses the states of Alabama, Illinois,Indiana (operational headquarters), Kentucky, Michigan, Missouri, New Jersey, Ohio, Oklahoma, Pennsylvania, Texas and Virginia (could expand into other states). GridHawk is led by a seasoned team of utility locating industry executives who collectively hold a best-in-class track record for safety and on-time performance. Also supporting our mission is an array of advanced technology, the centerpiece of which is our proprietary Keystone 811 ticket routing and workforce management system. We strive to build long-term relationships with safety-focused customers who expect industry-leading service and performance.

Job Summary:

Primary Duties & Responsibilities will include, but are not limited to:

Oversees Reporting and training of:

1. AFAM & RCA

a. Improve and track At Fault Analysis Metric (AFAM)

b. Root Cause Analysis (RCA) Tracking

c. Find trends and close the loop.

2. Oversee and track Damage Investigating and Claims

a. Review, Follow-up

b. Certify and Train Investigation process.

c. Damage reporting oversight