Protocol Officer

Duties and Responsibilities:

- Welcome and assist passengers at arrivals and departures

- Guide guests through check-in, security, immigration, and boarding processes

- Assist with baggage handling and coordinate porter services when required

- Provide personalized service for VIPs, families, and corporate travelers

- Handle passenger inquiries, requests, and resolve issues promptly

- Coordinate with airlines, immigration, and airport staff for smooth operations

- Ensure compliance with airport safety, security, and service standards

Requirements

- Diploma/Degree in Tourism, Hospitality, or related field

- 2+ years of experience in airport services, guest relations, or customer service

- Strong communication skills

- Professional presentation and customer-first attitude

- Flexible to work shifts, weekends, and public holidays