Babcock & Wilcox

Project Specialist

Copley, OH

On-site

Renewable Energy Power Generation

About This Job

This position develops and maintains Customer relationships, via dedicated support, for our B&W Pulverizer fleet. Whether through an Alliance, stocking program or no program at all – this position fully supports every Customer with the highest level of Customer service. This role is an integral part of our Customers’ relationships with B&W Thermal, and your ability to grow these relationships is mission-critical to the continued success of our business.

This position is open to being either in the Akron office or a remote location.

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Manages stocking programs and Alliances as assigned. Coordinates forecasted needs from Customer with materials group ordering to support outage needs. Executes terms of Agreements for pricing, etc..

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Assists Customers with troubleshooting all commercial and technical issues tied to Pulverizer products.

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Supports entire Pulverizer team, as needed, to provide seamless Customer service at all times.

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Responds to requests for help at the time the help is needed; does the work when the work needs done.

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Meets with Customers, as required, to maintain good communication and dialogue.

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Supports trade shows, training events, etc.. as needed for B&W’s presence opposite Customers.

Manages profitability of contracts to provide for highest possible gross margin.

Qualifications

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Solid Customer Service experience is required – excellence is preferred.

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Five years technical experience in some capacity is required.

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Overall business insight is preferred.

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Use of computer systems, such as Visibility, Excel, Word, is a must.

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Ability to read drawings.

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Ability and comfort to work independently.

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Ability to multi task as needed.

Project Specialist

About This Job

Qualifications

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