Programs Graduate Student Intern (Part-time) – Energy Department

About the Department

San José Clean Energy, or SJCE, is San José’s local, not-for-profit electricity supplier operated by the City of San José’s Energy Department. Since 2019, our dedicated and motivated team has provided clean energy for residents and businesses at competitive rates, while also offering community programs, local benefits, and increased transparency and accessibility. SJCE serves more than 350,000 customer accounts and has contracted for more than 1 GW of power.

Joining our team means that you will be making a big impact on the fight against climate change. SJCE plays an important role in meeting San José’s ambitious goal to be carbon neutral by 2030 and in implementing the City’s climate action plan, Climate Smart San José. Thanks to SJCE, San Jose has one of the cleanest energy mixes of any large city and offers a 62% renewable product and a 100% renewable product. Serving our community with respect and integrity is at the core of what we do. We center equity, diversity, inclusion and belonging in our work. The department also hosts active, staff-led Culture and Racial Equity committees and has won awards for its education and outreach work with Spanish and Vietnamese-speaking communities. For more information about San José Clean Energy, please visit: www.sanjosecleanenergy.org.

Please note, in order to be considered for this recruitment, candidates must be a current Graduate Student and required to upload a copy of their current school schedule with the accredited college or university's name

Position Duties

The Energy department is seeking to fill one (1) Part-Time Graduate Student Intern position to support the Customer Programs Team.

The ideal candidate is a skilled and highly motivated individual, with creative problem-solving skills, the ability to learn quickly, and the desire to work both independently and collaboratively. Good judgment, initiative, and cooperation with other staff and outside stakeholders are assets to this position. Under general direction of the Manager of Distributed Energy Programs, this position will be responsible for supporting customer programs operations and reporting.

Typical duties of this position may include, but are not limited to:

- Program and Customer Analysis/Reports

- Analyze data from existing programs and pilot programs to evaluate effectiveness and prepare reports.

- Propose and design new analyses to gain new insights into program operations and develop strategies to increase program participation.

- Review, track, and QC applications and incentive payouts. Coordinate with billing services provider to issue payouts for program participation.

- Audit consultant interactions with customers/applicants to ensure rapid response times and satisfactory customer service.

- Monitor budgets, log invoices, analyze burn rates, and estimate upcoming costs for program tracking.

- CRM Upkeep:

- Monitor data dashboards on CRM to closely track program performance metrics.

- Compile program portfolio reports on a regular basis and circulate to team, highlighting recent trends and changes.

- Data upkeep and reporting

- Routinely upload programs data files and troubleshoot as needed.

- Monitor and edit Power BI Dashboards from data available in the database to find new trends in programs data.

- Update dashboards and slides for routine presentations of program performance and impacts.

- Customer Service and Engagement

- Work with marketing and programs equity lead to design customer feedback campaigns and analyze feedback to recommend program changes and improvements.

- Represent the programs team at community events and be familiar with program offerings to walk interested residents and businesses through the benefits and application processes of customer programs.

Pay: Graduate Student Intern: $20.52-$30.30 per hour (unclassified, unbenefited)

This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. The actual salary will be determined based on the final candidate’s qualifications and experience.

Work Schedule: During the academic year, interns are recommended to work 24-40 hours per week, with schedules determined collaboratively between the hiring manager and the intern based on student availability and project needs. During summer and winter breaks, interns may work up to 40 hours per week.

Minimum Qualifications

Training and Experience:

Any combination of training and experience equivalent to completion of a Bachelor's Degree and current

enrollment in a Masters degree program from an accredited college or university in business or public administration

or closely related field.

Licenses and Certificates

Possession of a valid driver's license authorizing operation of a motor vehicle in the state of California may be

required in performing job duties.

Desired skills:

- Proficiency in Microsoft Suite: Excel, Word, Power Point

- Experience with Power BI, SQL, and Python

- Experience working with large data sets and conducting analysis to provide recommendations to staff and stakeholders

- Relevant coursework or training in sustainability, environmental studies, or energy programs. Experience working in the public sector is a good substitute.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Applicants are expected to write their own responses.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Adrienne Barreto at Adrienne.Barreto@sanjoseca.gov

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. However, we value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences. While AI can supplement preparation, it cannot replace the originality and judgment we look for in our employees. This ensures fairness, transparency, and equity for all applicants in the hiring process.

Job Type: Part-time

Pay: $20.52 - $30.30 per hour

Work Location: In person