Products & Services Manager or Senior Products & Services Manager

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- Depending upon the qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy*

This is a senior individual contributor role within the professional hierarchy. The hiring manager may hire at the Senior or Non-Senior level based on experience and qualifications.

Position Summary

Oversees the management of complex P&L driven products, programs and services offered across large regions of the regulated or non-regulated footprint. Normal responsibilities include the development and maintenance of products for a portfolio approach to drive customer satisfaction and profitability. This position provides leadership and guidance to others without having formal management or supervision responsibilities. Sr. Products and Services Managers are innovative leaders that drive the program performance enhancements by coordinating efforts with stakeholders that lead to short- and long-term benefits.

Responsibilities

This role will primarily work with the non-residential Energy Efficiency and Engineering team to manage a profitable products and service portfolio in collaboration with key internal and external stakeholders. The products under management are in various stages of maturity and include a variety of C&I Complex projects that may include multiple energy-related technologies.

A Breakdown Of General Responsibilities Is As Follows

50%:

- Leads and facilitates a group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives.

- Mentor and act as an informal leader to other team members to assist their product performance and management capabilities.

- Standardize products, programs and services across all jurisdictions where business justification exists.

- Deliver on expected P&L, financial growth, customer satisfaction and regulatory objectives for products, programs & services.

- Develop, communicate and execute long-term/ annual product plans, market and segment plans to deliver financial results in total and for each jurisdiction.

- Deliver plans within capital and O&M budget.

- Understand and interpret EM&V reports and adequately represent product related areas.

- Continually reviews work processes within assigned products, programs, and services and takes timely action for improvement.

- Develop capital and O&M budgets for product, programs and services.

30%:

- Develop products, programs and service enhancements to improve market effectiveness and work with Product Development on new product initiatives.

- Identify and facilitate needed improvements, develop and implement promotional strategies and expand offers to other jurisdictions when/where appropriate.

- Set objectives and execute or adjust strategies and plans for product development, and optimal product mix and promotion.

- Work with product stakeholders to develop and implement marketing campaigns for the Products when approved. Measure and report on performance.

- Work with product stakeholders to investigate and pilot new technologies, delivery channels and product extensions

15%:

- Develop product lines of products, programs and services that identify and facilitate needed improvements, develop and implement promotional strategies and expand offers.

- Lead the development of strategies for promotion of all products, program and services.

- Manage and modify contractual obligations for the program.

- Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders.

5%:

- Direct development of performance goals and tracking systems to monitor product analytics, customer satisfaction and earnings growth goals.

- Develop, communicate, execute and adjust market plans to achieve at least top quartile satisfaction targets.

Basic/Required Qualifications Products & Services Manager

- Bachelors degree in Engineering, Marketing, Business Administration or other related degree.

- In addition to required degree, minimum two (2) years relevant work experience.

- In lieu of required degree, High School/GED and minimum nine (9) years relevant work experience.

Basic/Required Qualifications Sr. Products & Services Manager

- Bachelors degree in Engineering, Marketing, Business Administration or other related degree.

- IN addition to required degree, minimum three (3) years relevant work experience.

- In lieu of required degree, High School/GED and minimum ten (10) years relevant work experience.

Additional Preferred Qualifications

- Proficient in Microsoft Office software tools.

- Proven project management skills.

- Experience successfully working in a team environment to achieve shared goals.

- Experience working in utility regulatory environment.

- Analytics capability/ proven ability to analyze market and financial data and research to develop successful customer and product strategies and plans, e.g., market research, market strategy, competitive intelligence, product management, Project development.

- Facility management, product management, program management, energy management, project management or process management experience.

- Ability to represent the company and develop relationships with influential / hostile audience on contentious issues: on key community, regional or national boards/committees; in community events or with Subject Matter Experts (SMEs) for use with media, public meeting, etc.

- Demonstrated experience in change management, process integration and implementation and supervisory or management experience.

- Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels.

Working Conditions

- Normal office environment with some travel, including overnight travel and site visits.

- Long periods of sitting and extended use of computer and telephone/cell phone or other PDA device.

- Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm.

- Hybrid: Work will be performed from both remote and onsite locations. Employee will be required to report to their assigned work location 3 days per regular workweek. Hybrid employees are required to live within a reasonable daily commute to their assigned work location.

- Long periods of sitting and extended.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Wednesday, August 6, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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