Products & Services Manager or Senior Products & Services Manager - Battery Energy Storage System

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This position can be filled at either level depending on experience

Position Summary

Duke Energy is a recognized leader in grid modernization and clean energy innovation. This role will spearhead the launch and management of non-residential Battery Energy Storage Systems (BESS) integrated into our demand response portfolio across multiple regulated jurisdictions. The Products & Services Manager or Senior Products & Services Manager will oversee a portfolio of customer-owned and utility-controlled BESS enrolled in demand response solutions designed to deliver grid flexibility, customer value, and regulatory compliance. This complex P&L driven program will be offered in multiple regulated Duke Energy utilities.

The successful candidate will:

- Lead end-to-end strategy for non-residential Battery DR programs – from regulatory filings, budgeting, financial analysis, programmatic design, program performance, and customer engagement.

- Seamlessly coordinate across internal Duke Energy teams such as Regulatory Enablement, Program Analytics, Business Energy Advisors, Marketing, EM&V, and IT to ensure timely delivery and alignment with strategic goals.

- Demonstrate technical expertise in BESS systems, DERMS platforms, or other grid-edge resources.

- Effectively manage a complex P&L driven budget by prudently forecasting operating expenses, participation costs, and net-benefits.

This position does not have direct reports but requires strong leadership and innovative influence across cross-functional teams. The ideal candidate will be a strategic thinker with experience in demand response, battery storage, or utility program management.

Responsibilities

Program & Financial Management

- Be responsible for managing cost-effective battery DR programs, ensuring alignment with financial, regulatory, participation, and customer satisfaction goals.

- Develop and execute long-term and annual product plans, including resource adequacy requirements and jurisdictional performance goals.

- Own the program’s P&L, including forecasting participation costs, operating expenses, and net-benefit outcomes.

- Manage vendor relationships with minimal supervision, including performance standards, customer satisfaction, and contract compliance.

- Track and report on program KPIs, customer satisfaction, and financial impact.

Technical Leadership

- Apply technical expertise in BESS, Demand Response, DERMS platforms, and other grid-edge technologies to guide program design, dispatch strategies, and integration with utility-scale systems.

- Fully understand and navigate the customer’s interconnection process for grid-connected battery resources, including understanding utility engineering requirements, interconnection agreements, timelines, and differing jurisdictional standards.

- Collaborate with IT, engineering, and vendor teams to ensure secure and reliable system performance.

- Represent Duke Energy in industry forums, regulatory proceedings, and executive-level customer engagements.

- Monitor industry trends and emerging technologies to inform program evolution.

Strategic Program Development

- Develop and refine program offerings to align with jurisdictional requirements, Regional Transmission Organizations, Wholesale Energy Markets, Integrated Resource Planning, and expansion across Duke Energy territories.

- Shape program strategy based on market research, customer insights, and evolving grid needs.

This position can be filled at either level depending on experience

Required Basic Qualifications

Products & Services Manager

- Bachelor’s degree in Business Administration, Finance, Engineering, Marketing, Business or other related field

- In addition to required degree, minimum two (2) years relevant work experience

- In lieu of required degree, High School/GED and minimum nine (9) years relevant work experience.

Senior Products & Services Manager

- Bachelor’s degree in Business Administration, Finance, Engineering, Marketing, Business or other related field

- In addition to required degree, minimum three (3) years relevant work experience

- In lieu of required degree, High School/GED and minimum ten (10) years relevant work experience.

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Additional Preferred Qualifications

- Proven technical expertise in BESS, DERMS, and/or grid-edge technologies.

- Strong financial acumen with experience managing P&L, capital and O&M budgets.

- Experience in demand response, energy storage, or utility program management.

- Familiarity with EM&V processes and regulatory filings.

- Excellent interpersonal and communication skills, with the ability to lead cross-functional teams and appropriately influence stakeholders.

- Experience with wholesale electricity markets, ISOs, or RTOs

Working Conditions

- Normal office environment with some travel, including overnight travel and site visits.

- Long periods of sitting and extended use of computer and telephone/cell phone or other PDA device.

- Some positions may be on call 24/7 as normal work dictates; all positions are on call 24/7 during storm.

- Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to their designated Duke Energy facility.

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Posting Expiration Date

Friday, August 29, 2025

All job postings expire at 12:01 AM on the posting expiration date.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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