Product Support Rep (212-ED) (197)

Scope of Work:

WPI Product Support Representatives are professional support representatives possessing an in-depth knowledge of our company, its products, services, and support programs. The PSR should be positive, professional, and promote WPI. The PSR will be assigned a territory and/or accounts and is expected to contact customers and recommend and quote parts, services and maintenance agreements provided by WPI's manufacture's and WPI.

Primary Job Responsibilities:

The Product Support Representative is responsible and accountable for, but not limited to, the following:

- Fully utilize WPI’s Customer Resource Management system

- Prepare weekly itinerary to visit customers.

- Seek out new customers and opportunities

- Attend training when available from Manufacture's and WPI.

- Research Parts and meet vendors for quotes for customers as needed

- Provide product leads and communications with unit sales representative.

- Stay up to date on new product support offerings made available by WPI's Manufacture's and WPI.

- Quote customers parts and service jobs as required coordinating with parts and services .

- Manage Customer accounts and Service Agreements.

- Make customer site visits for obtaining information for quoting PM Agreements.

- Perform other duties as assigned.

Qualifications

Minimum Qualifications:

- Must have a minimum of years previous experience.

- Must have a High School Diploma or equivalent.

Requirements: Knowledge, Skills, and Abilities (KSAs)

- Ability to thrive in a dynamic team environment

- Professionalism, dependability, integrity and trustworthiness combined with a cooperative attitude.

- Highly motivated self-starter with ability to multitask and complete assignments within time constraints and deadlines.

- Strong organizational skill and attention to detail.

Working Conditions and Physical Demands:

- Typical hours of work Monday through Friday; a.m. to p.m.

- Office –Indoor/Outdoor Work

- Hours are flexible as the job requires.

Job Type: Full-time

Pay: From $74,706.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Referral program

- Vision insurance

Work Location: In person