Principal Product Owner

About Us

Every day, National Grid delivers safe, reliable energy to millions of homes and businesses across the UK and US. As the energy landscape evolves our mission is to lead the transition to a more sustainable future.

IT and Digital supports this mission by providing innovative technology services to our business units. Embracing Agile and digital-first approaches, our teams drive efficiency and deliver new capabilities that meet the needs of our customers.

This role plays a vital part in helping National Grid deliver clean, fair, and affordable energy for all. You'll be supported in your professional growth as part of a diverse, customer-focused global team.

As the Product Owner for ServiceNow

, you act as the bridge between needs and wants of the IT operations customer, and the vendor’s capability roadmap. Representing the voice of the customer, you prioritize the Agile team backlog to maximise the delivery of value.

With deep ServiceNow ITSM & ITOM expertise and good knowledge of the Scale Agile Framework (SAFe), you turn complex requirements into actionable features that drive continuous improvement across the service lifecycle.

As a Principal Product Owner, you will manage and mentor other Product Owners.

Principal Product Owner – Generic Responsibilities

Qualifications ServiceNow Expertise

+ Incident, Problem, Change, Request, and Knowledge Management + Event Management, Service Mapping, and AIOps (CMDB Discovery is preferable not essential)

Certifications Required

Certification Preferred

Agile & Product Skills

Management Experience

More Information

Salary

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144 .