Role and Scope of Position:
The Product Owner (PO) is a member of the Agile team responsible for creating user stories, prioritizing and maintaining the team backlog for a team to deliver on the product’s features and epics to deliver business value. The PO is responsible for implementing and delivering new digital capabilities and/or enhancements to current digital products (desktop, mobile and mobile app) that directly impact critical business goals including company targets and customer satisfaction.
Essential Functions:upports
online capabilities
to deliver
process
improvements,
and system enhancements
using the Agile
methodology
.
Agile scrum team
for digital products and
assist
in contributing to attainment of customer satisfaction goals through product enhancements and programs
that deliver validated business/customer value
.
•Ability to lead meetings to discuss issues,
identify
and recommend resolution
the various Agile ceremonies Backlog Refinement, Sprint Planning, PI Planning
maintain
,
prioritize
and deliver on team backlog
with
the members of the Agile Release Train (ART) and any other partners to inve
stigate,
gather
and
evaluate proposed technical
solutions
for the features
identified
by the Product Manager
.
•Decompose features into detailed and
well written
user stories that effectively translate into a detailed plan which the scrum team will use to
turn
business
requests into functionality that drives business value.
and accurately document the acceptance criteria in the user stories through SME knowledge, use cases, collaboration with ART and input from the scrum team
to
support the
iterative
development process from build to launch
•Provide acceptance and sign off for completed user stories. This includes confirming the user story meets the acceptance criteria,
appropriate acceptance
testing was completed,
validating
the quality, attending a demonstration of the user story, and verifying that it meets the definition of done.
other
product owners
, ART, release teams
and key stakeholders to
support
, coordinate
d delivery
of
product roadmaps and str
ategic plans
•Support the development of new functional flows to improve the digital customer experience.
•Support creation of customer journeys and translates into digital customer experiences that meet their current needs and
anticipate
their expectations
.
•Facilitate the development process and product lifecycle by crafting comprehensive User Acceptance Test (UAT) strategies and actively engaging in UAT to ensure product quality and customer satisfaction.
•Leverage online tools to support segmented and customized online experiences.
•Participate in the development of user experience goals,
user
stories and provide recommendations
(self- determined or team options)
that can be used to improve self-service capabilities or support.
•Support both the business and technical understanding of the customer experience, back-end technologies/
capabilities
and business operations.
collaboratively with business and
all
support partners to drive cross-functional alignment.
Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skill:
•The ideal candidate must
demonstrate
a keen awareness of the user experience while seeking opportunities for self-service adoption.
identifying
and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources.
•Ability to manage a team backlog through creation of user stories, prioritizing stories, and accepting stories in a fast-paced environment, with acute attention to detail.
•Customer-first orientation and strong passion for delivering quality tools,
information
and content in service to consumer needs.
•Possess initiative to think several steps ahead in the digital environment and
anticipate
needs of customers and employees.
new ideas
to the team that align with the Digital Roadmap,
growth
and vision
•Desire to work collaboratively and experienced in driving projects to completion.
Education:
•Undergraduate degree in Communications, Computer Science, Psychology, Digital Marketing, Business Administration, Marketing or Management or equivalent experience.
Experience
:
•At least 5 years' work experience preferably working with customer facing and or digital products/projects, using an Agile/Iterative and or Lean methodology.
Licenses & Certifications:
•PO certification or motivation to become certified necessary-required within 1 year in the job
Working Conditions:
•Ability to travel within Eversource territory and to onshore vendor partners as
required
(approximately 15% of time).
•Must be available to work emergency
restoration
assignment as
required
.
•Must be available to travel between MA/CT/
NH
as necessary.
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Compensation and Benefits:
Eversource offers a competitive total rewards program.
Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.
The annual salary range for this position is:
$113,000.00-$125,550.00
Worker Type:
Regular
Number of Openings:
1
Emergency Response:
Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.
EEO Statement
:
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
VEVRRA Federal Contractor