Eversource Energy

Product Owner

LocationManchester, NH
Job Typefull_time
Salary$113,000-$125,550

About This Job

Role and Scope of Position:

The Product Owner (PO) is a member of the Agile team responsible for creating user stories, prioritizing and maintaining the team backlog for a team to deliver on the product’s features and epics to deliver business value. The PO is responsible for implementing and delivering new digital capabilities and/or enhancements to current digital products (desktop, mobile and mobile app) that directly impact critical business goals including company targets and customer satisfaction.

Essential Functions:


S


upports


online capabilities


to deliver


process


improvements,


and system enhancements


using the Agile


methodology


.


Lead


Agile scrum team


for digital products and


assist

in contributing to attainment of customer satisfaction goals through product enhancements and programs


that deliver validated business/customer value


.

Ability to lead meetings to discuss issues,


identify


and recommend resolution


Be responsible for

the various Agile ceremonies Backlog Refinement, Sprint Planning, PI Planning


Create,


maintain


,


prioritize


and deliver on team backlog


Collaborate


with

the members of the Agile Release Train (ART) and any other partners to inve


stigate,


gather


and


evaluate proposed technical


solutions


for the features


identified


by the Product Manager


.

Decompose features into detailed and


well written

user stories that effectively translate into a detailed plan which the scrum team will use to


turn


business


requests into functionality that drives business value.


Identify

and accurately document the acceptance criteria in the user stories through SME knowledge, use cases, collaboration with ART and input from the scrum team


Prioritize user stories



to


support the


iterative


development process from build to launch

Provide acceptance and sign off for completed user stories. This includes confirming the user story meets the acceptance criteria,


appropriate acceptance


testing was completed,


validating

the quality, attending a demonstration of the user story, and verifying that it meets the definition of done.


Collaborate with


other


product owners


, ART, release teams


and key stakeholders to


support


, coordinate


d delivery



of


product roadmaps and str


ategic plans

Support the development of new functional flows to improve the digital customer experience.

Support creation of customer journeys and translates into digital customer experiences that meet their current needs and


anticipate


their expectations


.

Facilitate the development process and product lifecycle by crafting comprehensive User Acceptance Test (UAT) strategies and actively engaging in UAT to ensure product quality and customer satisfaction.

Leverage online tools to support segmented and customized online experiences.

Participate in the development of user experience goals,


user


stories and provide recommendations


(self- determined or team options)

that can be used to improve self-service capabilities or support.

Support both the business and technical understanding of the customer experience, back-end technologies/


capabilities


and business operations.


Work


collaboratively with business and


all


support partners to drive cross-functional alignment.


Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill:

The ideal candidate must


demonstrate

a keen awareness of the user experience while seeking opportunities for self-service adoption.


Experience in


identifying

and documenting business needs and understanding quality tactics for Eversource releases working interactively and effectively with technical resources.

Ability to manage a team backlog through creation of user stories, prioritizing stories, and accepting stories in a fast-paced environment, with acute attention to detail.

Customer-first orientation and strong passion for delivering quality tools,


information


and content in service to consumer needs.

Possess initiative to think several steps ahead in the digital environment and


anticipate


needs of customers and employees.


Be comfortable bringing


new ideas

to the team that align with the Digital Roadmap,


growth


and vision

Desire to work collaboratively and experienced in driving projects to completion.


Education:

Undergraduate degree in Communications, Computer Science, Psychology, Digital Marketing, Business Administration, Marketing or Management or equivalent experience.


Experience

:

At least 5 years' work experience preferably working with customer facing and or digital products/projects, using an Agile/Iterative and or Lean methodology.


Licenses & Certifications:

PO certification or motivation to become certified necessary-required within 1 year in the job


Working Conditions:

Ability to travel within Eversource territory and to onshore vendor partners as


required


(approximately 15% of time).

Must be available to work emergency


restoration


assignment as


required


.

Must be available to travel between MA/CT/


NH


as necessary.


#custajd

LI-RL1


Compensation and Benefits:

Eversource offers a competitive total rewards program.

 

Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.

The annual salary range for this position is:

$113,000.00-$125,550.00


Worker Type:

Regular


Number of Openings:

1


Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.


EEO Statement

:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.


VEVRRA Federal Contractor

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