Personal Accounts Representative

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Outside of typical duties related to contact center environment, this position will be required to work events on behalf of Xcel Energy's personal accounts department which may take place after hours, including some evenings and weekends.

Position Summary

Identify and assist customers who are experiencing credit problems due to financial hardship. Identify and work with Social Service agencies throughout the service territory. Coordinates and secures financial assistance and counseling for hardship customers. Monitors customer accounts and follows up with customers via telephone, correspondence or field visits. Enters into payment arrangements with low-income customers.

- Ability to work with special needs households for the purpose of securing assistance or arrangements to make bill payment. Possess negotiating skills that seek resolution and minimize long term financial exposure to the company.

- Ability to work in high volume department where customer data and payment information need to be accurately coordinated. This includes a significant amount of time on the phone with agencies and customers and translating information to the billing system.

- Must possess knowledge of consumer protection laws that pertain to utilities in service territory. This would include billing system knowledge of Inability to Pay and Agency Assistance.

- Analyze and monitor customer information to accurately determine appropriate credit action.

Minimum Requirements

- High School diploma or GED, with 2-4 years of customer related experience.

- Basic knowledge of energy assistance process with experience in working with outside customers.

- Familiarity with medical account processes preferred.

Preferred Requirements

- Valid driver's license.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-BargainingThe anticipated starting base pay for this position is: $20.30 to $28.44 per hourThis position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 12/21/25

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ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.