Parts Supervisor

Overview:

Stewart & Stevenson is Now Hiring a Parts Supervisor at 2701 N Cage Blvd, Pharr, TX 78577.

Sell spare and replacement parts and equipment in repair shop or parts store for multiple product lines. Assist Parts manager with day-to-day department responsibilities as assigned.

Responsibilities:

- Assist Parts Manager with the daily operations of the parts department.

- Read catalogs, microfiche viewers, or computer displays to determine replacement part numbers and prices.

- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.

- Assist department with escalated customer service concerns or complaints and ensure satisfactory resolution.

- Assist Parts Manager with revenue generation by contacting customers and upselling additional or related components.

- Prepare and process sales orders for shop, walk in traffic, email or by telephone.

- Receive payment or obtain credit authorization.

- Assist Parts Manager with inventory control and cycle counts.

- Advise customers on parts modification, supersessions, and the value of Genuine replacement parts.

- Examine returned parts and cores for defects, exchange defective parts and process credits/refunds.

- Mark and store parts in stockrooms according to prearranged systems.

- Discuss use and features of various parts, based on knowledge of vehicles or equipment.

- Maintain a clean and safe work environment.

- Assist Parts Manager with setting customer price levels, manage pricing discounts to increase revenue and achieve gross profit margin objectives.

- Identify, address, and implement employee development and training opportunities.

- Calculate and provide sales quotes to customers on multi-part orders.

Qualifications:

- Ability to perform work accurately and thoroughly.

- Ability to communicate in writing clearly and concisely.

- Ability to communicate effectively with others using the spoken word.

- Ability to take care of the customers’ needs while following company procedures.

- Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer.

Education/Expectations:

High School Graduate or General Education Degree (GED) and/or two to five years related experience.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook). Experience with Oracle highly desirable.