Key Roles & Responsibilities:
•Ensuring the safe, lean, orderly, and clean operation of the parts warehouse, maintaining a conducive environment for efficient workflow.
•Timely and accurate management of parts ordering and inventory, including consumable items such as oil, fuel and air filters, lubricants, coolants, batteries, as well as shop and office supplies.
•Leading parts kitting efforts for all scheduled service jobs to optimize technician productivity and service quality.
•Managing the registration, insurance, inspections, and maintenance for the branch’s service vehicle fleet, approximately 50 vehicles.
•Collaborating closely with Service Writers to identify and order quoted repair parts, ensuring seamless service delivery.
•Overseeing the parts receiving process and ensuring accuracy and efficiency in inventory management.
•Facilitating communication and coordination between service technicians and office teams to ensure availability of required parts, supplies, and materials for daily operations.
•Managing the fluids (oil, coolant, fuel) testing process to maintain equipment integrity and performance.
•Leading the warranty claims process to maximize returns and ensure customer satisfaction.
Key Skills:
•Proficiency with Microsoft Word, Excel, and Outlook, with the ability to adapt to new software systems such as SalesForce and Sage 100.
•Ability to interpret and utilize parts diagrams, technical specifications, and supplier websites efficiently.
•Exceptional customer service and communication skills, adept at liaising with internal and external stakeholders including technicians, service writers, accounts payable, and counterparts from other branches.
•Strong organizational skills to maintain efficient inventory management and workflow optimization.
Additional Skills:
•Knowledge of standby generators and their components.
•Working knowledge of diesel and natural gas engines.
•Familiarity with 5s/Lean principles for process optimization and waste reduction.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
Schedule:
Work Location: In person