Customer Order & Fulfillment Specialist

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people.

Northeast Energy Systems ("NES") and Western Energy Systems ("WES"), a division of INNIO, provide fully integrated Combined Heat and Power ("CHP") and Distributed Generation ("DG") power solutions through 10MW power blocks. Jenbacher CHP and DG solutions provide world class electrical-thermal efficiencies with industry leading emissions. Jenbacher CHP and DG Equipment provides best in class fuel flexibility with capabilities for natural gas, biogas, propane, syn gas and automated dual fuel systems.

Do you want to make a difference with your work? Take your career to the next level and join our team now!

NES WES has been in business for over 50 years and is known for our great customer service, innovative solution development and ability to adapt to changing markets. We hire the best in their fields - results-focused professionals with the skills to achieve project goals across multiple industries.

As Customer Order & Fulfillment Specialist for our Service Parts, you will perform order

fulfillment and support responsibilities for orders from international and domestic customers from time of order booking to shipment.

You will be responsible for managing all aspects of fulfillment to convert orders into sales. Serves as primary contact for customer inquiries, providing timely, positive, and effective communication.

In this role, you will have passion for providing superior Customer Service.

Essential Responsibilities :

- Ensuring orders are booked accurately and in a timely manner. This includes understanding any

potential high-risk orders and taking required screening steps to be compliant.

- Engaging with customers, commercial team, and product management team to coordinate any

special-order terms to ensure accurate booking

- Analyzing daily backlog report to meet expected shipping dates. Ensure orders are being released

and shipped in a timely manner. Act as primary point of contact in collecting shipping instructions,

other documentation.

- Proactively identifying & assessing risks to on-time delivery with leading resolution efforts, including

part substitutions, reallocations, and escalations as needed.

- Communicating order updates to customers in an organized, professional manner and building strong

customer rapport

- Interacting closely with Planning and Supply Chain to identify and expedite priority part shortages.

- Working with Finance to comply with established credit limits; supporting timely execution of CIA or

LC payment terms

- Identifying & implementing process simplification opportunities

- Manage queue of Parts Claims by making timely decisions on acceptance/rejection

- Follow-up with customers ensure parts are returned & claims are paid correctly

- Comply with US Export controls and regulatory requirements; ensure all documentation requirements

are met for export/import

- Provide coverage for off-hours emergency orders and team backup as required

- Support enhancements in ERP system or other Service tools (EPIC, iStore, etc.)

Your profile

- Bachelor's Degree from an accredited university or college OR a high school diploma/GED with at

least 4 years of experience in a customer service position.

- Minimum of 6 months’ experience in a global customer service position, including experience with

export/import regulations

- ERP experience (Oracle preferred)

- Legally authorized to work in the United States without Visa sponsorship

- Excellent communication skills, self-motivated, and ability to prioritize (and re-prioritize) competing

priorities effectively

- Strong verbal and written communication skills

- Proficient with MS Word and MS Excel; technical mindset

At INNIO, we offer you

- An innovative and international working environment

- Flexible working model

- Full healthcare, dental, and vision benefits package

- Tuition Reimbursement

- Generous 401(k) matching

- Permissive time off

- An upbeat atmosphere with enjoyable and respectful colleagues