Order Management Lead

Job Description

The Order Management Lead serves as a critical liaison between customers, suppliers, and internal departments, overseeing the complete lifecycle of manufacturing and repair & maintenance orders for specialized oil and gas equipment. This role combines technical expertise with customer service excellence to ensure timely delivery, accurate pricing, and optimal customer satisfaction in a fast-paced industrial environment.

Key Responsibilities

- Process and manage high-volume domestic and international intercompany orders from receipt through completion, maintaining accountability for meeting all customer specifications

- Develop and implement efficient order tracking systems to monitor progress and identify potential bottlenecks

- Provide responsive communication to customers regarding order status, delivery timelines, and technical specifications

- Coordinate with Planning and Procurement teams to establish and communicate accurate lead times to customers

- Proactively identify potential order issues and implement corrective actions to prevent delays

- Manage customer returns, order modifications, and cancellations with minimal disruption to operations

- Participate in 24/7 on-call rotation to address urgent customer needs and emergency situations

- Develop comprehensive cost models that accurately capture material, labor, and overhead expenses

- Obtain competitive pricing from suppliers and analyze historical internal order data to inform accurate estimates

- Create and manage detailed customer quotations with clear pricing structures and delivery terms

- Maintain and update the intercompany price book to ensure consistency across operations

- Identify and implement cost-reduction opportunities without compromising quality or delivery timelines

- Guide staff in cost estimation methodologies and pricing strategies to ensure profitable sales

- Serve as the primary liaison between customers and internal departments including Engineering, Manufacturing, Planning, Procurement, and Shipping

- Coordinate technical assistance for specialized customer requirements

- Work closely with sales and customer service teams to resolve order discrepancies and address customer concerns

- Facilitate effective communication between departments to ensure seamless order fulfillment

- Update and maintain accurate order information in the company's ERP system

Qualifications

- 3-5+ years of experience in shipping, logistics, customer service, or supply chain management within manufacturing, oil and gas, or similar industrial environments

- Bachelor's degree in Engineering, Manufacturing Business, Supply Chain Management, Finance, or related field, OR equivalent combination of education and experience

- Demonstrated expertise in creating accurate cost models and developing complex reports from multiple data sources

- Strong understanding of manufacturing processes, materials, and technologies specific to oil and gas equipment

- Proficiency in budgeting, cost control methods, and cost estimation techniques

- Advanced knowledge of order management systems and Microsoft Office applications (Word, Excel, Outlook)

- Exceptional organizational skills with proven ability to manage multiple high-priority tasks simultaneously

- Superior verbal and written communication skills for effective interaction with customers and cross-functional teams

- Thorough understanding of procurement and supply chain techniques

- Ability to work both independently and collaboratively in a team environment

- Adaptability to changing priorities in a fast-paced industrial setting

- Proficiency with SAP, Microsoft Dynamics 365, or other ERP/CRM software systems

- Experience with international shipping and logistics

- Knowledge of oil and gas industry standards and specifications

- Previous experience in a customer-facing role within industrial manufacturing

Working Conditions

- Travel: This position may require domestic and potentially international travel of up to 10%

- On-Call Requirements: Must participate in weekly 24/7 on-call rotation to address urgent customer needs

- Work Environment: Primarily office-based with occasional visits to manufacturing floor, warehouse, or shipping areas

About Us

Weatherford is a leading global energy services company. Our world-class experts partner with customers to optimize their resources and realize the full potential of their assets. Across our operating locations, including manufacturing, research and development, service, and training facilities, operators choose us for strategic solutions that add efficiency, flexibility, and responsibility to any energy operation.

When you join Weatherford, you instantly feel connected to something bigger – a community that is grounded by our core values and driven to create innovative solutions for our customers. We celebrate each other’s successes, grow together, and learn from each other constantly. Individually, we are impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.