Operations Manager

Who We Are!

Utility Energy Services, LLC delivers high-value, cost-effective energy efficiency implementation solutions with a strong focus on safety, local investment, and exceptional customer service. Our team is committed to helping communities and clients reduce energy consumption and achieve sustainable results through practical, efficient solutions.

Position Details:

The Field Services – Operations Manager is responsible for overseeing day-to-day field operations that support energy efficiency programs. This role ensures field teams deliver high-quality residential and multifamily services safely, on time, and in compliance with utility, safety, and regulatory requirements. The ideal candidate is a hands-on leader with strong operational discipline, data-driven decision-making skills, and experience managing field staff and contractors at scale.

Key Responsibilities

- Manage daily field operations across multiple service channels (e.g., Single Family, Multifamily, Direct Install, Assessments)

- Supervise Field Service Supervisors, technicians, subcontractors, and dispatch teams

- Ensure schedule adherence, productivity targets, and on-time service delivery

- Oversee technician onboarding, training, certifications, and ongoing performance management

- Monitor QA/QC results, customer satisfaction, and corrective action plans

- Coordinate inventory, materials, fleet readiness, and field equipment

- Partner with Program Management, Customer Services, and Data teams to meet program KPIs

- Ensure compliance with OSHA, BPI, utility program requirements, and company SOPs

- Track and report operational metrics including completion rates, rework, safety incidents, and callbacks

- Support client deliverables such as accruals, forecasting, invoicing, and reporting

- Support continuous improvement initiatives to optimize labor efficiency, cost control, and customer experience

Qualifications

- 5+ years of experience in field operations, service delivery, or operations management - 2+ years managing field teams or supervisors

- Experience in energy efficiency, utilities, HVAC, construction, home services, or technical field environments preferred

- Strong understanding of scheduling, routing, and workforce utilization

- Proficient in tools such as Salesforce Field Service Lightning (FSL), Excel, Power BI, or similar systems

- Excellent leadership, communication, and problem-solving skills

- Ability to travel locally/regionally as needed

Pay: $90,000.00 - $105,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person