Operations Coordinator
Raleigh, NC
full_timeAbout This Job
Job Summary
Operations Coordinator
Tidal Electrical Services, Inc. is seeking a dynamic and detail-oriented Marketing, Operations & Permits Coordinator to join our Raleigh team. This hybrid role blends creative marketing initiatives, daily operational support, and permitting logistics. You will be responsible for designing and executing marketing campaigns, managing permit documentation, and supporting scheduling needs across our electrical and generator divisions.
Key Responsibilities
Marketing & CRM (10%):
•
Design and execute comprehensive marketing and digital strategies across multiple platforms
•
Manage customer relationships and lead tracking via CRM systems (e.g., HubSpot)
•
Produce and coordinate promotional events and marketing materials
•
Track generator maintenance agreements within a centralized database
Permitting & Compliance (40%):
•
Complete and assemble all permit documents for electrical projects
•
Submit, monitor, and follow up on permits across various municipalities and states
•
Ensure timely permit payments and address permitting concerns as needed
•
Maintain accurate jurisdictional records and inform management of changes
•
Close out permits and provide weekly reports to leadership on permit status
Operations & Scheduling (50%):
•
Support the Electrical and Generator division with scheduling of service calls, generator presets, and installations
•
Coordinate daily operations with leadership, dispatch, and service teams
•
Track action items and ensure timely follow-up
•
Assist with identifying process inefficiencies and collaborate on resolutions
•
Prepare project progress and status reports
Desired Skills & Qualifications
•
Associate or Bachelor’s degree preferred in business, marketing, communications, or related field
•
Google PPC management experience preferred
•
Proficient in Microsoft Word and Excel
•
Familiarity with HubSpot and CRM systems preferred
•
Strong organizational and analytical skills
•
Excellent written and verbal communication abilities
•
Ability to multitask, meet deadlines, and thrive under pressure
•
High attention to detail and ability to track multiple concurrent initiatives
Job Type: Full-time
Benefits:
•
Dental insurance
•
Employee discount
•
Health insurance
•
Life insurance
•
Paid time off
•
Retirement plan
•
Vision insurance
Schedule:
•Monday to Friday
Monday to Friday
Ability to Commute:
•
Raleigh, NC 27612 (Required)
Ability to Relocate:
•
Raleigh, NC 27612: Relocate before starting work (Required)
Work Location: In person
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