Analyst, IT Support

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Job Location: St. Augustine, FL Hydro employees can enjoy several benefits including:

- Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts

- Retirement Savings

- Education Assistance

- Bonus Plan Eligibility

- Parental Leave

Job Summary:

The IT Support Analyst is responsible for maintaining the health and smooth operation of the computer systems infrastructure and locally supported business applications at Hydro’s locations. This role ensures adherence to Hydro’s Global IT Architecture Standards and Operational Processes. This position reports to the Senior Lead ITS Analyst.

Required Education/Experience:

- Bachelor’s Degree in IT-related field, Computer Science, Engineering, or the equivalent of 7 years of work experience.

- Minimum of 5 years of experience in IT Technical Support.

- Minimum of 5 years of experience working with PC hardware, operating systems and software packages including Microsoft Office 365 applications.

- Minimum of 5 years of experience with printers used in manufacturing environments and Wi-Fi technologies.

Preferred Skills/Qualifications:

- Experience in a manufacturing environment is preferred.

- Additional knowledge of IT infrastructure and business applications preferred.

- Excellent communication skills.

- Strong organizational and time-management skills.

Job Responsibilities:

- Serve as the location’s representative of GBS IT to business users for all computer systems.

- Installing or assisting in the installation of computer hardware, operating systems, applications, and any other IT infrastructure components used at the above location(s).

- Monitoring and maintaining location-specific computer systems, networks, and applications in compliance with Central and Local IT Operational Practices.

- Actively participate in incident resolution by following prescribed procedure and workflows.

- Collaborating with global support teams to resolve both IT infrastructure and application-related issues.

- Providing IT infrastructure support and participating in the roll-out of new applications.

- Prioritizing tasks and operating in compliance with GBS IT Service Level Agreements.

Hydro values diverse skills and perspectives among employees. We encourage all qualified candidates to apply. Qualified applicants will be considered regardless of race, religion, nationality, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. We strive to provide equal opportunities for all to contribute and succeed with us.

Applications from severely disabled and equally disabled people will be considered with equal suitability.

Please apply online in ONE with your CV and optionally a cover letter until:

If you have any questions, please contact:

Elaine Shoup

Elaine.Shoup@hydro.com

(United States +1) 878-787-0288