The_ Regional Field Manager_ is responsible for managing a team of field supervisors and overseeing the quality and consistency of the delivery of Janitorial Services to clients throughout the following states: NY, PA, NJ, OH, IN, IL, MI and others as needed. This individual teams with the Senior Director of Operations and Director Regional Manager, to achieve optimal performance of the field team and exceed client expectations. Travel will be more than 75% of the individuals' monthly schedule.
Duties & Responsibilities:
•Manage the team of Field Supervisors responsible for the quality and consistency of the performance of janitorial services.
•Maintain strong relationships with individual Field Supervisors in their regions.
•Support Field Supervisors in their ability to manage crews in their regions.
•Travel to Field Supervisors regions to reinforce training with their crews.
•Help plan & direct schedules for Field Supervisors and monitor weekly activities.
•Oversee each service is performed at a high level of skill and with optimal customer service.
•Work with Director, Sr. Regional Manager and Account Managers to help determine where to schedule Field Supervisors weekly activities.
•Train Field Supervisors on consumable and cleaning supplies ordering and inventory management.
•Works in conjunction with Director and Sr. Regional Manager in the development of the Field Supervisors.
•Works with Director and Sr. Regional Manager to ensure the appropriate resources are available to Field Supervisors to perform their job.
•Establish and maintain relationships with Clients and schedule store visits together with Field Supervisors.
•Works with Director and Sr. Regional Manager on a direct basis to handle all escalated client issues for resolution.
•Provides support to Director and Sr. Regional Manager with the ability to assume roles and responsibility of Field Supervisor when Field Supervisor is not available to manage the stores in their area.
•Is able to provide IT support to Field Supervisors.
For over 40 years Superclean has provided industry-leading cleaning services to our partners in chain retail, restaurant, and commercial facilities across the United States and Canada. Our focus on proactive quality control, customer relationships, field management, training, and rapid reaction to problems when they do occur, have earned us a strong reputation of reliability in our industry.
We have earned a reputation for quality and professionalism in the industry and provide a progressive workplace suited to ambitious and passionate people. Benefits include medical, dental and vision coverage, company-paid Life Insurance, generous Paid Time Off, Holiday pay and 401(k).
Job Type: Full-time
Pay: From $70,000.00 per year
Benefits:
Schedule:
Work Location: On the road