Non-Standard Coordinator

Non-Standard Coordinator

Job Level: Entry-Level

Location: Orem, UT

Shift: Full-Time

Division: Blue Raven Solar

Compensation: $14 to $16/hour

Benefits: Full-Time employees are eligible for Health, Dental, Vision, Life and Accident insurance, as well as an Health Savings Account.

SunPower: With decades of experience, we are a U.S.-based solar company committed to providing reliable and sustainable energy and storage solutions. Clean energy and storage should be accessible to everyone. SunPower delivers all-in-one residential solar solutions with personal customer service, leading in sustainability through ethically sourced materials and low environmental impact.

SunPower supports the transition to clean energy through streamlined, dependable solar solutions designed to meet diverse needs while minimizing environmental impact. By prioritizing ethically sourced materials and collaborating with nonprofit organizations, we are expanding access to solar technology and contributing to a more sustainable, resilient future.

About Us: In 2025, Blue Raven Solar and Complete Solar came together under the trusted SunPower name. This transition brings together the strengths, expertise, and shared commitment to making clean energy simpler and more accessible for everyone.

Job Summary:

A Non-Standard Coordinator is the ultimate problem solver, working through any unique circumstances to prepare homes to qualify for solar installation. While providing excellent service, the team works together to evaluate costs and coordinate and verify needed work with contractors, customers, and utility companies. A Non-Standard Coordinator is professional, communicative, helpful, and flexible.

Essential Duties:

- Update homeowners through their non-standard work process

- Answer any questions and concerns a customer or contractor may have throughout the non-standard process

- Review a customer's account to ensure accuracy

- Leave clear & concise notes to maintain acceptable quality

- Answer phone calls, emails and texts primarily from customers, contractors and installers in a timely manner

- Communicate effectively, professionally and with great customer service

- Review invoices and scope of work to ensure fiscal accuracy for customers and contractors

- Complete assigned audits and tasks to ensure accounts are being worked on properly

- Participate and engage in daily and weekly team/individual meetings

- Contribute ideas and solutions to process improvements

Minimum Qualifications:

- Has at least a high school diploma or equivalent

- Communicate effectively, professionally, and kindly via phone, email, and text

- Multitask, manage time well, be organized, and stay busy with work-related tasks

- Be versatile and adaptable to consistent change

- Be a go-getter who is willing to take on responsibility, solve issues, and create results

- Work as a team, encourage others, and expect hard work

- Has 1+ year(s) of customer service experience

- Has a proven track record in problem-solving

- Experience with electrical construction work recommended (not required)

While performing the duties of this job, the employee is regularly required to talk or hear. Regular periods of sitting or standing may be required by this position. In addition, this position requires the ability to occasionally lift office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Occasional travel should be expected with this role as well.