Coordinator, Communications

Highlights of the job

If you have

enviable organizational skills and

effectively communicate across teams and with customers,

this may be your next role. We’re looking for a permanent, full-time Coordinator,

Communications

who will join EPCOR’s Communications & Public Engagement team. Based at our Rossdale location in Edmonton, AB, this

administrative position s

upport

s

our Water Services business unit

,

playing a direct role in enhancing the knowledge and experience of customers and

in promoting

the work of Team EPCOR.

About the Role

This position provides administrative support

associated with customer and employee communications

, such as:

- Day-to-day tasks, from meeting organization

and data entry to invoice

processing

- Contribut

ing

to the execution of communication campaigns

, from

directly engaging with

customers and partners to supporting sponsorship activations

- Monitor

ing

and us

ing

shared communication tools and platforms to ensure strong service for internal and external customers

What you’d be responsible for

- Support

ing

daily

administrative tasks

from meeting organization to

ordering supplies

.

- Coordinat

ing

the business’ participation in community and campaign-related events

, including occasionally representing EPCOR

to promote and share information about initiatives, programs and projects

.

- Help

ing

organize and execute employee events and engagement activities

.

- Follow

ing

process to capture

,

manage

and report on

customer interactions

in the appropriate database

.

- Collaborat

ing

with senior-level team members and applicable groups across EPCOR to

respond to

external inquiries, ensuring

positive and timely interactions

.

- Develop

ing

high-quality written communications for

customer

and employee communications

.

- Coordinat

ing

email communications and the distribution of materials across Water Services sites

.

- Oversee

ing

shared communications vehicles to ensure optimal response times

.

- Coordinat

ing

the receipt, tracking and

payment of invoices

within prescribed timelines.

- Process

ing

and validat

ing

applications and payments for

community

program

s

.

- Support

ing

other communications

task

s

,

as assigned

.

- Demonstrat

ing

a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working

.

What’s required to be successful

- A high school diploma (Grade 12), GED, or an equivalent level of secondary education.

- Certification or formal training in Communications or a related field is considered an asset.

- Minimum of 3 years of relevant experience in roles involving administrative responsibilities, with demonstrated strengths in communication and organization.

- Excellent written and verbal communication skills, with a strong commitment to delivering outstanding customer service.

- Proven experience in coordinating logistics and executing events.

- Proficiency in managing customer records and utilizing stakeholder tracking and reporting tools, such as Borealis.

- Advanced computer skills, including proficiency in the following applications:

- Microsoft Office Suite (Outlook, Teams, Word, PowerPoint)

- Oracle

- SharePoint and intranet content management

- Customer databases and corporate social responsibility/relationship management platforms

- Demonstrated resourcefulness in understanding operational processes and the utility sector.

- Strong decision-making and problem-solving abilities, with meticulous attention to detail and the capacity to manage multiple deliverables under tight deadlines.

Other important facts about this job

On Team EPCOR, we believe that acknowledging the unique needs, perspectives and potential of all our team members makes this a great place to work. As diverse individuals, most of us work differently – we have varying needs when it comes to how we work best, the

level of flexibility we require

and how we communicate and collaborate with those around us. The Where We Work Program allows us to define a future of work that is more flexible, inclusive and rewarding – empowering you to work in a way that fits both your needs and the needs of your team. If the successful candidate is interested, they

may

have the option to participate in the hybrid Where We Work program

if they

meet the eligibility requirements

.

Jurisdiction: CSU 52

Class: A3

Wage:

starting at

$33.21

- Final wage placement will be determined at the time of selection and is based on a combination of factors as outlined in the Collective

Agreement

may be found online.

Hours of work: 8 hours per day, 5 days a week, Monday to Friday.

- Please note

:

Due to the nature of the role, overtime may be required on occasion.

Work Location: Rossdale Water Treatment Plant

EPCOR Employees

are

encouraged to apply using their '@epcor.com' email address to ensure proper consideration of internal seniority.

Learn more about

Working at EPCOR

!

Follow us on

LinkedIn

,

X

,

Glassdoor

or

Facebook

!

Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.)

- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks

is

required. Some EPCOR positions require an enhanced level of

background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.

- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.

- To meet the physical demands required of some positions, candidates must be in good physical condition and willing to work in all weather conditions. Clearance on pre-placement medical and drug and alcohol testing may be required.

Follow us on LinkedIn, Twitter or Facebook!