Non-Revenue Water Specialist

Requisition ID:

108694

Share Our Purpose. Be Yourself. Feel Valued.

People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are

Beautifully Different

. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.

About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn , Facebook , Twitter and Instagram .

Primary Role:

The Specialist, Non-Revenue Water is responsible for developing and implementing strategies to reduce non-revenue and unaccounted for water losses across water treatment and water distribution systems. This role involves ensuring structured data collection and measurement of non-revenue water in accordance with company-defined standards, utilizing standardized measurement protocols and systems of record. Through data analysis, this role will identify the most impactful strategies to reduce non-revenue water, across people, process and technology domains, and project manage the deployment and measurement of impact of such strategies.

Key Accountabilities:

- Ensuring the disciplined collection and governance of data inputs to the calculation of non-revenue water and unaccounted for water, in accordance with company-defined standards.

- Act as the lead for overseeing all non-revenue water and unaccounted for water projects and programs within the defined area of responsibility.

- Interact with Engineering, Operations, Contractors, and management personnel to ensure the NRW program meets operational needs.

- Identify potential new solutions (people, process or technology) that could benefit the company’s water loss reduction efforts and support the pilot testing and evaluation of such solutions as appliable.

- Monitor data and provide analysis of operating metrics for management needs.

- Deliver effective analysis of results (plan, forecast, and actuals) and develop, analyze, and consolidate Key Performance Indicator and other dashboard reports.

- Measure and quantify the impact of non-revenue water reduction efforts, delivering quantifiable cost reduction and/or revenue enhancement benefits.

- Act as the primary contact and subject matter expert for questions and support from Operations and Engineering personnel on non-revenue/unaccounted for water issues.

- Provide due diligence support and development of post-close non-revenue water reduction strategies for new water system acquisitions, as requested

- Identify opportunities, prioritize, select/assign, and execute projects to successful completion by working with management and project teams.

- Perform complex data analysis, gather data through multiple technology systems, and develop process controls through analytics and statistical methods.

- Ensure appropriate Safety Management systems are established and implemented for all projects.

Knowledge/Skills:

- Broad knowledge of Water Distribution Systems, Engineering principles related to water distribution systems, water system metering and project management.

- Knowledge of applicable state and federal regulations, company procedures, policies, and operations.

- Good working knowledge of regulatory developments, new technology, and current trends in water distribution and other related water resource management disciplines.

- Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).

- Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams).

- Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting)

- Strong project management skills (e.g. planning, organizing, directing, monitoring and reporting on project activities, managing concurrent projects).

- Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders).

- Ability to be both visionary and strategic in thinking, as well as tactical in executing training strategies while anticipating and considering how the business may be impacted by training initiatives.

- Data analysis skills, including operational data management and governance, data modeling, and data analysis.

Experience/Education:

- Bachelor’s degree in engineering, environmental science or related disciplined preferred.

- Equivalent role-related work experience in lieu of a degree will be considered

- 4+ years’ experience with a bachelor’s degree or 10+ years’ experience without a bachelor’s degree within water distribution and/or water production facilities, or equivalent experience.

- Experience in a functional or operational role with a regulated utility or comparable business organization.

Certifications/Licenses:

- Valid Driver’s License

- Water Distribution System Operator license is strongly preferred.

Work Environment:

- Standard indoor office environment.

- While performing the duties of this job, occasionally works in operational or construction environments, near moving mechanical parts and in outside weather conditions and could include a work environment where possible exposure to physical hazards, weather extremes, wet and/or humid conditions and chemicals exist.

- The ability to wear appropriate personal protective equipment is required.

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Travel Requirements:

- Up to 10%, as required

Join American Water... We Keep Life Flowing

™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.