Network Administrator 1 (Baltimore area)

Who We Are: We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies - Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

Are you in? Primary Purpose:

This position provides basic operational technical insights to stakeholders, regarding the secure, networking solutions being deployed within the enterprise/real-time environments. Network Administrators will monitor and maintain fundamental networking initiatives and projects, within these secure environments.

The IT Network Administrator will provide technical knowledge to support the secure delivery and maintenance of network solutions supporting Exelon. Must have the ability to evaluate network/telecom services and make recommendations for supporting infrastructure service, application and data workloads within various hosting models. Demonstrate skills for basic monitoring, configuration and maintenance of current network services and related security controls, to primarily support site-based connectivity and real time control environments. This role will work in collaboration with other IT teams, their leadership, enterprise business partners, vendors and project/design teams, in all aspects of the secure & reliable network services serving as transport for services/applications throughout Exelon's large and complex enterprise and real time operational environments.

This position is for shift work in a 24 X 7 enterprise Network Operations Center. Prior NOC experience is preferred but not required. Position may be required to work extended hours, including 24 x 7 coverage during storms or other energy delivery emergencies.

Ability to work different shifts, off-hours, holidays, and weekends (shift coverage, on-call rotation, primary shift adjustment, etc.)

There will be 2 shifts available.

1st shift: 7am-7pm (alternating 3x4 schedule - 3 days on, 4 days off, etc.)

3rd shift: 7pm-7am (alternating 3x4 schedule - 3 days on, 4 days off, etc.)

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday).

You must be able to commute within our services area to be considered (Baltimore or Owings Mills, MD). No relocation is available.

Primary Duties:

- Support projects, planning, maintenance and operations. Consults with leadership, project teams, application/service support teams and end users to support availability and perform feasibility analysis on potential changes related to the secure enterprise or real-time network environments. (50%)

- Work closely with peers to develop future improvement plans, resource requirements, migration strategies, and project schedules. Understand other technologies and service offerings and their impact to the delivery of secure enterprise or real-time network environments. (20%)

- Maintain technical knowledge and business acumen within our own discipline or function. (15%)

- Provide evaluation, testing, lab and mockup solutions as needed. Serve as a resource in assigned daily support and deployments to operations and ensure solutions meet business requirements and operational metrics (SLAs). sponsible for operating and maintaining solutions at the component level, including hands-on configuration, troubleshooting and metrics for the secure network environments. (10%)

- Raise risks identified during business impact analysis, site risk assessments and disaster recovery planning. (5%)

Job Scope:

- Position interacts with all levels of employees, including executives, vendors, involved in performance, maintenance, review, approval, testing and communication of business plans and services.

- Able to make decisions effectively and accurately in an environment which may be fast-paced or changing.

- Determine if hardware problems require vendor dispatch for on-site service/repair. Use customer support tools to determine types of service coverage available including on site repair, mail-away, warranty service or time-and-material. Informs customers of status on a regular basis until problem has been resolved.

- Performs basic independent troubleshooting by looking through logs and can investigate and fix simple issues. Helps to troubleshoot complex issues.

- 24/7 on-call rotational duties.

- Works under supervision and oversight

Minimum Qualifications:

- Bachelor's degree in computer science or related discipline and 2-4 years' relevant experience in network/telecom support or 3-6 equivalent combination of education and work experience in lieu of degree.

- Demonstrates the ability to make multiple decisions simultaneously which impact areas of direct responsibility

- Demonstrates the ability to determine if hardware problems require vendor dispatch for on-site service/repair.

- Proficiency to successfully demonstrate knowledge of standards and procedures in practical applications of moderate difficulty.

- Demonstrated ability to apply basic monitoring concepts and how tools are used to meet those requirements.

Preferred Qualifications:

- Possesses sufficient fundamental proficiency to successfully demonstrate Asset Management tasks in practical applications of moderate difficulty.

- Has training, direct exposure, or experience working with Process Improvement.

- Demonstrates ability to successfully understand customer needs and prepare long-range plans for a project.

- Has some experience, training, or direct exposure working with data interpretation and some experience with statistical analysis.

- Knowledge of industry trends and experience developing and implementing new technologies or platforms.

- Proficiency to successfully demonstrate Issues Management in practical applications of moderate difficulty.

- Has a solid understanding of the best practices required regarding processes, products, services and administration.

- Displays an attitude commensurate with being a good negotiator, including goodwill, collaboration and mutual satisfaction.

- Demonstrates initiative when dealing with others. Strives to overcome assignment obstacles before seeking support.

- Has exposure or experience working with performance data and knows how to get metrics data if directed by others.

- Adapts to changes with a minimal loss in productivity while attempting to meet established target dates and delivering quality products and services.

- Ability to learn to create simple scripts.

- Experience with system, function or acceptance testing or testing of a subsystem across multiple platforms.

- Ability to write clear, concise and comprehensive documentation and procedures.

- Ability to implement interconnectivity of Cisco devices and non-Cisco devices and troubleshoot with guidance.

- Has some experience, training, or direct exposure with Cloud Infrastructure services and familiar with the concepts of Cloud IT solutions.

- Possesses sufficient fundamental proficiency to successfully demonstrate the use of configuration tools.

- Demonstrated ability to use technical resources and collaborate with colleagues across the IT organization to solve problems.

- Ability to provide suggestions for innovative improvements for future tasks.

- Able to conduct basic systems administrator tasks.

- Has a solid understanding of Scrum Methodology required regarding processes, services and administration.

- CCNA or higher Cisco Certification.

Benefits:

- Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $70,400.00/Yr. – $96,800.00/Yr.

- Annual Bonus for eligible positions: 10%

- 401(k) match and annual company contribution

- Medical, dental and vision insurance

- Life and disability insurance

- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave

- Employee Assistance Program and resources for mental and emotional support

- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement

- Referral bonus program

- And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.