NETA Certifications Program Manager

Position Summary JOB DESCRIPTION

The NETA Certifications Program Manager is responsible for building and delivering electrical certification learning and lab exercises, as well as developing solutions that support Vertiv Service Offerings from Electrical Reliability Services (https://ers.vertiv.com/en-us/) and High Voltage Maintenance (https://www.hvmcorp.com/en-us/). This role contributes to the Americas Services Training team and technical services curriculum by creating, curating, and delivering learning assets in multiple formats. Additionally, the role involves building learning and certification support paths that align with electrical certification programs such as NETA I, II, III and IV. The Program Manager will partner with Vertiv’s Technical Training managers and Service teams to create relevant and impactful training that maps to certification paths, driving adoption and business results.

Responsibilities

- Oversee the design, development and delivery high-profile, high-impact Services training programs delivered in multiple modes – instructor-led and virtual workshops, train-the-trainer, self-paced online courses and videos, and technical solution lab exercises.

- Collaborate with program managers, instructors, and subject matter experts to create high-quality performance support materials, courses, content, and programs that align with the goals of the stakeholders.

- Create, manage, and deliver engaging training across multiple mediums while accommodating multiple learning styles.

- Integrate adult learning theory best practices into course development.

- Model exceptional customer service, teamwork, and professionalism in the development/maintenance process.

- Interact with the business and other team members in response to inquiries, concerns, and requests regarding distance education courses and issues.

- Understand and define target associate personas to deliver instruction that resonates with the audience.

- Produce courses on time and in alignment with the overall learning strategy.

- Design and implement Kirkpatrick evaluations.

- Ensure that our vision and mission are reflected in all aspects of the learner experience.

Qualifications

- Bachelor’s degree in Electrical Engineering and NETA certification preferred.

- Experience with adult learning and instructional design in the electrical industry considered.

- 5+ years' proven project management skills including planning work, prioritizing and managing details, keeping multiple tasks/projects on track, using time well, and delivering results with tight deadlines.

- Excellent verbal, written, interpersonal communication abilities including collaborating with subject matter experts, global stakeholders, and managers to transfer knowledge.

- Experienced facilitator and coach with expert skills in virtual and online delivery methods, including media and video.

- Excellent oral and written communication skills, paired with sound business judgment.

- Preferred experience with using training development tools such as Articulate Rise, Opus, UPK, WalkMe, Adobe Storyboard, Venngage, Vyond.

- Preferred experience using Docebo or other industry leading Learning Management Systems

- Demonstrated ability to thrive in a fast-paced, ambiguous, deadline-oriented, global work environment.

- Sound understanding of adult learning theory and models (ADDIE).

- Passion and interest in developing people.

PHYSICAL & ENVIRONMENTAL DEMANDS

- No Special Physical Requirements

Time Travel Required

- 25%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

*OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.* OUR STRATEGIC PRIORITIES

- Customer Focus

- Operational Excellence

- High-Performance Culture

- Innovation

- Financial Strength

OUR BEHAVIORS

- Own It

- Act With Urgency

- Foster a Customer-First Mindset

- Think Big and Execute

- Lead by Example

- Drive Continuous Improvement

- Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry

and

the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. #ERS About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.