Meters Specialist

Meter Specialist

Department: Meters

Location: Hybrid (In office Tuesday, Wednesday, and Thursday)

Wage: $19.40

Overview

Meter Specialists act as the frontline support function of the Billing & Account Management teams as well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps.

Responsibilities

- Accept ZenDesk tickets in a First-in-First-out method (FIFO)

- Offer cause and effect explanations to clients for concerns that they have

- Answer any Invoicing questions or WO status questions from NetSuite

- Provide Self-help documentation for Properties to troubleshoot their own issues

- Troubleshoot high/low consumption issues

- Troubleshoot DC/Repeater issues

- Provide DIY install support and documentation

- Provide feedback on knowledge documents to improve clarity and speed resolution

- Provide feedback on repeating trends that could be automated or escalated to product and technology teams

- Following up with Conservice team members to ensure that solutions are found

- Organizing workload by filtering previously accepted tickets based on priority

- Organize and track information to effectively prioritize work

- Resolve or delegate client issues to relevant teams within 4 hours

- Follow-up with other teams to ensure that solutions are being found

- Other duties as assigned by leadership

Requirements:

Qualifications

- Ability to prioritize important and urgent work to meet deadlines

- Able to solve a range of repeating issues

- Able to independently analyze and reason to make unaided decisions

- Desire to develop technical and or Account skills for progression

- Talent to stay positive and productive under pressure

Education & Experience

- Client facing role

- Exposure to CRM technology solutions