Member Service Representative - Fiber

Position Summary

Taylor Electric is seeking a Member Service Representative (Fiber) to provide exceptional customer service and support to Cooperative members. The primary function of a Member Service Representative (Fiber) is to serve as the first point of contact for inquires relating to the Cooperative’s fiber high-speed internet service and deliver exceptional technical support to the membership. This position requires keen problem-solving skills and the ability to handle tense situations. A Member Service Representative must have a basic knowledge of phone and computer systems, be proficient in customer service techniques and have a basic understanding of Wi-Fi technology.

Quality member service is a top priority of this position.

Work Hours/Conditions

- Work hours are Tuesday – Friday, 7:30 a.m. – 5:30 p.m.

- May be required to work on short notice or on holidays and weekends during billing periods or other high-volume circumstances.

Education/Experience

- High school diploma or equivalent is required.

- Associate or bachelor’s degree in technology related fields is preferred.

- Customer Service experience preferred.

- Basic understanding of Wi-Fi Technology.

Certification/Requirements

- Must possess a current driver’s license and have and maintain an insurable driving record.

- Must be able to become certified in CPR and First Aid (training provided).

Please see full job description below for further details.

Why You’ll Love Working at Taylor Electric

- Competitive salary and comprehensive health benefits (medical, dental, vision).

- Traditional Retirement and 401(k) plans with employer contributions.

- Help deliver reliable power to members in your community.

How to Apply

- An application for employment can be found at www.taylorelectric.com/career-opportunities.

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person