Manager, Process Excellence

Closes:

October 19, 2025

Job Description

- Lead the organization in process excellence by leading the development and execution of a comprehensive enterprise operational excellence vision and roadmap; overseeing enterprise-wide process mapping, documentation, and optimization efforts; and establishing and maintaining a process governance framework to ensure consistency and sustainability.

- Aligns process improvement initiatives with company strategy, business opportunities, and regulatory requirements. Serves as a key leader in the enterprise-wide business transformation initiatives and large-scale projects, including Enterprise Resource Planning.

- Partners with senior leadership to identify and prioritize transformational opportunities. Engages with key stakeholders to understand pain points and improvement opportunities.

- Champions a culture of continuous improvement using methodologies such as Lean, Six Sigma and others. Identifies and eliminates inefficiencies, reducing costs, and improving service delivery across departments and to our customers.

- Develops, tracks, and communicates key performance indicators, including objective and key results to measure process performance, improve outcomes, and drive strategic opportunity implementation. Define and measure Objectives and Key Results (OKRs) to ensure alignment with ERP project goals and enterprise strategy.

- Communicates process changes and benefits effectively across all levels of the organization. Provides training and support to build internal capabilities in process excellence.

- Manages personnel, including hiring, performance management, coaching, employee engagement, continuous education, training, and development.

- Develops and implements work plans, standard operating procedures, program improvements, and best practices; responsible for instituting a culture of high performance and continuous improvement.

- Ensures activities, services and/or products are compliant with applicable regulations, rules, policies, and procedures.

- Fosters a positive and supportive work environment; promotes inclusion & belonging in the workplace; and contributes to an environment of mutual respect.

Requirements

- Bachelor’s degree from a regionally or nationally accredited college or university in a technical, communications, or related field required.

- Minimum seven (7)+ years of progressively increasing responsibility in areas such as process improvement, Lean/Six Sigma, innovation, change management and/or project management.

- Preference given to individuals with at least three (3) years of demonstrated ability to lead and motivate others to achieve objectives required.

- Lean, Six Sigma (Black Belt/Master Black Belt) certification (or equivalent) preferred or willing to obtain within one year in role.

- Demonstrative experience in Design Thinking and/or other methodologies for advancing innovation.

- Ability to effectively respond to changes in the business environment, understand implications and adjust priorities as needed on short notice

- Demonstrated effective use of project management, change management, and other disciplines to influence multiple workgroups.

- Broad understanding of business processes in finance, HR, supply chain, operations, and/or procurement.

- Effective leadership skills, including the ability to attract, retain, and motivate competent and professional staff.

- Effective and adaptable verbal and written communication skills.

- Demonstrated presentation skills and ability to create presentations for delivery to various audiences.

- Ability to influence others, negotiate to successful resolution and engage in effective problem solving.

Other Combinations Of Education And Experience May Be Considered.

Hiring Range:

$109,815 to $144,406

Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane offices at least 3 days per week including Mondays and Tuesdays with additional day(s) determined by the manager. This position requires an in-person presence to support team and on-site responsibilities. To Apply

We encourage you to apply as many of our positions have multiple levels to account for an incoming employee’s various knowledge, skills, and experience.

Complete an online application and attach

your resume and cover letter

to your profile

. All documents must be attached to your application at the time of submitting your application for review.

No documents can be attached after you click "Submit".

Total Rewards

At Avista, our employees are the foundation of our success. Their dedication drives the value we deliver to our customers and communities. That’s why we prioritize the physical, mental, and financial well-being of our team members and their families.

We offer a comprehensive Total Rewards program designed to support every stage of life and career. Our offerings include:

- Affordable healthcare options including medical, dental, and vision coverage

- Retirement benefits with an enhanced 401(k) match

- Incentive and bonus programs rewarding performance and contributions

- Generous paid time off including holidays, personal days, and vacation

- Life and disability insurance for added peace of mind

- Wellness resources supporting mental and physical health

- Education and development support including tuition assistance

- Community giving programs encouraging employee engagement and impact

- Many other elective benefits from Legal insurance, Pet insurance, and more

To learn more, please visit our benefits website at https://avistabenefits.com/.

We are committed to maintaining a competitive and equitable total rewards package that attracts and retains a diverse, skilled, and engaged workforce.

In compliance with state laws, we provide the full salary range for each position, along with the typical hiring range based on qualifications, experience, and internal equity. The full salary range for this position is $109,815 to $178,999. Questions regarding compliance with this requirement can be directed to humanresources@avistacorp.com

. Pre-employment Screening Requirements

Employment is contingent upon the successful completion of a drug test, background check and motor vehicle records review.

Avista’s Commitment to Equal Opportunity

Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.