Quality Manager

Summary:

The role is responsible for delivering sustainable performance through an effective quality management system and continuous improvement goals. He/she will be responsible for planning and directing activities to develop, apply, sustain, and improve the QMS to ensure external and internal requirements are met.

Essential Duties and Responsibilities

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- Responsible for internal and external quality, customer complaints, and all customer communication related to quality issues. Leads execution of corporate and specific site quality goals. Promotes a proactive Built in Quality (BIQ) approach to quality and partners/collaborates with internal stakeholders to achieve site’s performance goals. Manages all activities related to the ISO Certification

- Lead and promote continuous improvement concepts based on corporate initiatives to improve customer satisfaction and reduce failure costs. Leads and serves as the subject matter expert for advanced problem-solving methodologies. Collaborates with internal stakeholders to modify and continuously improve processes to enhance quality, and stability of processes.

- Develops, and promotes Built in Quality concepts into the quality system using methodologies such as poke yoke, quality gates, and upstream certification process

- Responsible for the design and implementation of policies and procedures to ensure that quality standards are met during production.

- Familiar with a variety of the field’s concepts, practices, and procedures. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.

- Develops training programs and materials and conducts training sessions on quality concepts. Works closely with Team Leaders and production personnel on all shifts to provide guidance and instruction on proper inspection and reporting procedures. Confers with customers on changes in quality standards and communicates requirements to internal stakeholders.

- Establishes and uses programs to evaluate precision and accuracy of production and testing/measurement equipment.

- Develops and devises standards and methods for inspection, testing and evaluation of materials, in process and finished products.

- Audit and qualify suppliers to assure compliance with standards. Collaborates with suppliers on problems or necessary corrective actions to be taken. Investigate deviations from standards and completes necessary analysis. Confers with and works closely with internal stakeholders on reasons or causes to eliminate future problems.

- Coordinate government or customer visits for source inspection or quality system audits. Conducts visits to obtain required customer acceptance of products and maintains all associated records and documentation as needed.

- Review materials, components or products returned under warranty claims. Analyze reason(s) for failure and advise customer of action to be taken. Works closely with Quality Control group to assure compliance with company standards

- Reports and monitors Quality performance metrics. Conducts/coordinates analysis to determine failure root cause and ensure necessary actions are taken to improve quality performance metrics.

Education & Experience

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- Bachelor’s in engineering or equivalent field

- 7+ years’ experience in Quality Management and expertise; experience with electronic and/or electrical manufacturing is ideal

- Prior supervisory experience

- Certification in Six Sigma Green Belt. Black Belt preferred

- Excellent written and verbal communication skills.

- Must possess adaptability, analytical skills, and process orientation.

- Approximately 15% travel domestically and internationally.

Physical Requirements

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- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions

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- Office and manufacturing environment. Must be willing to travel to customers, end users, conferences and other DPC sites (10-15%)