Manager of Operational Technology Support

This job was posted by https://joblink.maine.gov : For more information,

please see: https://joblink.maine.gov/jobs/1264101

Be a part of the team that is transforming the power industry of

northern and eastern Maine.

Versant Power is building on our 100-year history of delivering

efficient, safe and reliable electricity service to customers in

northern and eastern Maine. We never lose sight of safety, quality,

integrity and innovation.

Positionoverview

Under the general direction of the Director of IT, the Manager of

Operational Technology Support is responsible for achieving department

objectives by supervising staff, organizing and monitoring work process

within the Information Technology Department and to the designated

business owners within Versant. The incumbent will act, in conjunction

with other IT leaders as a liaison with Versant Power operations

business area and software vendors to provide work planning and contract

management for operational technology. The Manager of IT Operational

Technology support serves as a leader in the group, participating in

strategic IT planning, managing budget and capital planning and

associated procurement, and providing guidance and expertise to both the

business community and other resources within the IT team.

Job Responsibilities

- Maintains and supports staff by recruiting, selecting, orienting,

and training employees, developing personal growth opportunities.

- Ensures staff achieves job results through performance management,

including planning, monitoring, and appraising job results;

conducting training; implementing and enforcing systems, policies,

and procedures.

- Develops schedules; assigning and monitoring work; gathering

resources; implementing productivity standards; resolving operations

problems; maintaining reference manuals; implementing new

procedures.

- Controls expenses by gathering and submitting budget information;

scheduling expenditures; monitoring variances; implementing

corrective actions.

- Acts as primary technology liaison between IT and Field Operations

to facilitate technology planning and overall support goals

- Oversees overall Operational Technologies including Field Area

Network (FAN), infrastructure and application development and

maintenance support pertaining to the AMI application portfolio,

GIS, OMS, SCADA, and Systems Operations Control rooms.

- Develops and oversees lifecycle management of all OT infrastructure

including servers, storage, network as well as virtual and cloud

environments.

- Oversees Operational Technology vendor relationships, performance

monitoring and contractual modifications.

- Maintains professional and technical knowledge by attending

educational workshops, reviewing professional publications.

- Contributes to team effort by accomplishing related results as

needed.

- Aids internal customers by providing an escalation point for problem

analysis and problem resolution as well as for general work

prioritization and resource assignment.

- Develops and maintains necessary relationships with external service

providers, vendors, and other IT support personnel to resolve issues

and ensure efficient operations.

- Manages infrastructure/operations and vendor relationships,

including work requests, helpdesk ticket monitoring and escalations

as necessary.

- Maintains an accurate record and up-to-date view of the

department's work plan and budget.

- Provides authorization and handles procurement processes along with

associated billing administration.

- Complies with and coordinates internal audit requirements, test

policies and change control processes.

- Complies with and coordinates all change management processes.

- Maintains knowledge and understanding of existing and emerging

technology.

- Works in accordance with the documented environmental procedures,

instructions, and specific responsibilities as defined in individual

procedures and instructions. Reports problems or deviations

associated with environmental issues and the Environmental

Management System (EMS) to the Environmental Department.