Manager, Membership

Job Summary

The Manager, Membership will play an integral role on the Membership and Executive Office teams by serving as a key relationship manager for API’s existing and prospective SST members, communicating API’s value, reach and influences across channels and mediums, and expanding bandwidth for key cross-organizational projects and initiatives. This role is responsible for delivering exceptional value to members by supporting them in API’s programs, policy initiatives, and advocacy efforts, while also ensuring the accuracy and strategic use of membership data to inform decision-making. The candidate should be entrepreneurial, a self-starter who thrives in team environments and a problem-solver who takes initiative. They should also be comfortable supporting the execution of executive-level events, managing competing priorities, and possess a strong attention to detail.

The Membership team works across API, regularly interfacing with Policy, Economics and Regulatory Affairs, Global Industry Services, Government Affairs, and Public Affairs, to drive value for our members and increase collaboration across the organization. The ideal candidate will demonstrate a willingness to represent the oil and natural industry, interest in public policy, advocacy campaigns and other member-facing projects, and a keen ability to contribute to organizational-wide goals through project ownership and relationship-building.

API and its nearly 600 members represent all segments of America’s oil and natural gas industry, which supports more than 11 million U.S. jobs and is backed by a growing grassroots movement of millions of Americans.

Responsibilities:

Member Engagement & Management

- Lead and execute targeted recruitment, onboarding and engagement strategies for API’s almost 600 corporate members.

- Support API membership initiatives and processes, including operational improvements, contracts, life-cycle communications, and onboarding and retention campaigns.

- Oversee accuracy and integrity of API’s membership database to maintain membership records, track engagement, and generate actionable data-driven insights, including annual member engagement dashboards.

- Support strategies and initiatives that connect members with opportunities to engage with relevant API programs, advocacy campaigns, and policy initiatives.

Research, Strategy, and Communications

- Effectively communicate API’s value proposition to current and prospective members, tailoring messaging for executives, technical staff, and other stakeholders while ensuring alignment with the organization’s advocacy and policy priorities. This includes the President and CEO’s routine and ad hoc communications to members.

- Analyze membership engagement metrics to identify trends, gaps, and opportunities for value enhancement.

- Develop executive-level briefing materials, reports, and correspondence that synthesize industry developments and member perspectives.

- Create and/or assist with development and modification of membership-related presentation materials, internal reporting processes, and informational materials.

- Support the management of API’s member communications strategy, including executive communications, annual reports and other member lifecycle communication campaigns.

- Track and analyze industry news, trends, and policy developments relevant to the U.S. oil and gas industry to inform membership outreach strategies.

Cross-Organizational Support

- Work collaboratively across API to drive an enterprise-wide membership approach and respond to member inquiries in a timely manner.

- Provide support to the planning, preparation and execution of executive-level events, including API Board and Executive Committee meetings, Annual Meeting, and other strategic gatherings.

- Serve as primary relationship manager for API Chapters.

- Provide operational and planning support for internal and external cross-organizational activities such as API’s State of American Energy event, educational webinars for members and industry professionals, and external events and conferences, as needed.

- Represent API at industry events, tradeshows, and networking functions to promote API membership.

Key Relationships

- Vice President & Chief of Staff

- Director, Membership & Executive Office

- Senior Manager, Executive Office

- Senior Administrator, Membership & Development

- Senior Executive Assistant, Executive Office

Qualifications

- Requires 5-7 years of experience in a similar role and subject matter expertise.

- Bachelor's degree in relevant area, or other related field equivalent work experience.

- Intellectually curious, entrepreneurial, creative and enthusiastic team player.

- Ability to manage and prioritize multiple projects and tasks; meet deadlines; work independently and efficiently with minimal supervision; and handle sensitive and confidential information.

- Willingness to build and cultivate relationships and to work effectively in a team environment.

- Ability to solve problems logically and quickly, using good judgement or escalating issues when appropriate.

- Ability to research, aggregate, and synthesize information accurately from a variety of sources.

- Excellent verbal and written communication skills, including a strong understanding of differentiated messages for audiences.

- Past experience working with a CRM (e.g., HubSpot, Salesforce, Microsoft Dynamics)

- Proficiency in Microsoft Office products (Word, Excel, PowerPoint, Teams).

- Interest in the U.S. natural gas and oil industry and/or the operations of trade associations a plus.

- Prior experience with member services, client relations, or business development a plus.

Physical Requirements

- Able to remain in a stationary position working on a computer

- Move about the office to access office machinery, meeting rooms, etc.

- Operate a computer and other office machinery such as printers and copy machines

- Transport items and equipment up to 25 lbs. on occasion

Travel Requirements

- Up to 25%

This job outline describes the typical accountabilities and requirements of the position and should not be construed as an all-encompassing description of every duty performed by or expected of the incumbent.

EEO Statement

API is an equal opportunity employer and diversity is a core value. We are dedicated to creating and sustaining an inclusive and equitable working environment for all. All aspects of employment will be based on merit, competence, performance, and business needs. Our success in maintaining a reputation for professional excellence depends on selecting the best qualified candidates. Achieving this objective means that no employee or applicant for employment will be discriminated against because of race, color, religion, age, gender expression or identity, sexual orientation, pregnancy (including childbirth, related medical conditions, breastfeeding, and reproductive health decisions), genetic information, national origin, disability, marital status, personal appearance, family responsibilities, political affiliation, matriculation, credit information, the status as a victim or family member of a victim of domestic violence, stalking or sexual offense, or any prohibited basis under federal, state or local law.

API is committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. If you require reasonable accommodation in completing this application, interviewing, completing any pre- employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources Department via email at HumanResources@api.org.

Candidates are typically hired at a point in the salary range based on prior experience, education, and market demand for the role; candidates are also compared internally to their peers.

API offers a comprehensive benefits package for our employees and their families. More information about our benefits may be found at api.org/about/careers/benefits.