Manager of Customer Service/Member Care

Farmers Electric is currently seeking a Manager of Customer Service/Member Care to join our rapidly growing cooperative. We are searching for a dedicated Manager who can coach and motivate employees as they respond to calls related to new accounts, billing and account balances, payments, collections and maintaining customer information. This position is responsible for ensuring that every interaction our members have with Farmers Electric, whether it be over the phone, through email, or receiving a monthly bill, is a positive experience. This position will report directly to the Director of Member Care.

A bachelor’s degree in a related field with 10 years supervisory and call center/billing/customer relations experience is required. Experience with call center and customer relationship and sales/consumer management software such as NISC’s iVUE or Salesforce and proficiency in Microsoft suite is required. Utility industry experience is a plus. Bilingual (English-Spanish) is desired.

This position earns a competitive salary based on experience. We also offer paid training, health insurance, generous paid time off (PTO), paid holidays, a retirement pension plan, and a 401(k) plan.

This job is primarily reports to our Greenville, Texas office. The assigned hours will be Monday – Friday 8 am – 5 pm with occasional additional hours during peak seasons and critical processing periods.

ABOUT FARMERS ELECTRIC COOPERATIVE

Farmers Electric Cooperative, located in Greenville, Texas—just east of Dallas—is a fast-growing electric distribution cooperative serving more than 100,000 homes and businesses across 12 counties in Northeast Texas. Through strategic planning, efficient resource management, and the dedication of our team, we've built a strong reputation for delivering safe, reliable electricity with outstanding service reliability.

Working at Farmers EC means more than just having a great job—it’s about making a real impact. We are deeply committed to improving the lives of our members and the communities we serve.

We’re always looking for passionate, talented individuals to join our team. We believe Farmers EC is a great place to work—and we think you will too.