Manager, IT & IS

Company Biography

As Ontario's only multi-utility provider, we offer a comprehensive range of services, including water, wastewater, natural gas, electricity, and telecommunications - all under one roof. This integrated approach empowers us to deliver innovative solutions, exceptional customer service, and operational efficiencies that set us apart in the industry.

With over 150 years of commitment to the Kingston community, we work every day to provide the safe, reliable utility services our customers rely on. Our efforts go beyond keeping the lights on and the water flowing. We’re driving progress through projects that create lasting, positive change. At the heart of everything we do is our vision to advance our unique utility model to benefit our customers and build better communities.

At Utilities Kingston, we believe that strong communities are built by strong teams. By joining us, you'll be part of a collaborative and dynamic environment where your skills and ideas will contribute to enhancing safety, driving reliability, and building a resilient future for our community.

Primary Duties

The Manager, IT & IS, plays a leadership role in advancing Utilities Kingston’s technological capabilities. Reporting to the Director of Telecommunications and Technology Infrastructure, the Manager is responsible for developing and implementing modern service delivery standards across the Information Technology and Information Systems teams. This role ensures that technology initiatives align with corporate strategy, support departmental goals, and meet evolving business and regulatory requirements.

Major Responsibilities:

1. Lead service delivery transformation. Develop and implement modern service delivery standards based on ITIL and other industry frameworks to ensure consistent, high-quality technology services across all supervised teams.

2. Collaborate with senior leadership to help define and execute long-term technology strategies that support corporate objectives, including infrastructure modernization, cybersecurity, and digital transformation.

3. Provide mentorship and direction to team members, fostering a culture of innovation, accountability, and continuous improvement. Ensure staff are equipped with the skills and tools needed to deliver exceptional service.

4. Chair the cybersecurity committee and oversee the development, implementation, and continuous improvement of cybersecurity programs, policies, and incident response plans.

5. Oversee day-to-day operations of technology systems and infrastructure, ensuring availability, continuity, and scalability.

6. Negotiate and manage vendor relationships and service agreements. Develop and manage departmental budgets, ensuring cost-effective delivery of technology services.

7. Act as a liaison between technology teams and other departments, ensuring alignment of technology solutions with business needs and regulatory requirements.

Education, Certification and Other Qualifications Required

- Advanced leadership and interpersonal skills

- Intermediate project and change management capabilities

- Ability to translate strategy into action

- Intermediate proficiency in IT service delivery and ITIL practices

- Advanced communication and problem-solving skills

- Intermediate proficiency in Microsoft Office suite

Knowledge:

- Working knowledge of network routers, switches, and firewalls.

- Working knowledge and hands-on experience with Microsoft infrastructure, including: Windows Server, Office 365 Active Directory

- Working knowledge of Windows and Linux Operating Systems

- Working knowledge and hands–on experience with set-up, configuration, and management of virtual server technologies

- Knowledge of DevOps methodology

- Working knowledge and hands-on experience with Cyber Security standards (NIST) and system hardening techniques

- ITIL and DevOps methodologies

- Budgeting and financial management

Education & Experience:

- 4-year university degree in computer studies, or other closely related course, or an equivalent combination of related education and experience.

- A CISSP or similar security designation would be considered an asset.

- Minimum of 10 years of practical experience in a corporate IT environment with 5 years’ supervisory/management experience.

- Class G drivers’ licence

Closing Statement

Your resume and/or cover letter must clearly demonstrate how you meet the requirements of the position.

Accessibility Statement

Appropriate accommodations will be provided as required by the Accessibility for Ontarians with Disabilities Act (AODA) upon request.

Employment Equity

Utilities Kingston is committed to employment equity and we encourage applications from all designated group members. Our goal is a diverse, inclusive workforce that reflects the Kingston community.

Utilities Kingston thanks all candidates that apply; however, only those selected for further consideration will be contacted.

Internal applicants must inform their supervisor or manager of their application and subsequent status