Cheniere Energy

Manager, IT Field Services (Corpus Christi)

LocationGregory, TX
Job TypeFull-time

About This Job

The IT Field Services Manager reports to the Director of IT Infrastructure and Client Services. This position will manage the local IT support team and will be responsible for overseeing the IT Infrastructure for the Corpus Christi Liquefaction facility. This role is responsible for overseeing the planning, implementation and maintenance of the site’s core IT technology infrastructure, including networking, PAGA, two-way radios, and computers. The role also includes managing vendor, budgets, and ensuring compliance with sites processes and procedures.



KNOWLEDGE

Significant, demonstrated working knowledge in the following areas:

Microsoft Windows and Microsoft Office products.
Cisco network switch and router configuration including TCP/IP fundamentals.
Structured cabling concepts.
Service desk ticketing systems.
Xerox copiers and HP printer support.
Audio Visual systems including projectors, televisions, phones, and conferencing services.
Two-way radio support and public-address systems fundamentals.
Genetec security system, including ACS and CCTV systems.

Gai-Tronics PAGA support and maintenance.

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RESPONSIBILITIES AND ESSENTIAL DUTIES

Supervise and oversee the local IT Field Support team located at Corpus Christi. Ensure team follows and completes all site-specific training and site procedures, such as permits and MOCs.
Facilitate team staff meetings and attend/contribute to weekly IT Infrastructure and OPS staff meetings.
Complete quotes and requisitions for IT hardware and software.
Organize and manage IT server room, IDF closets, and spare equipment list.
Provide and maintain documentation on IT systems, network diagrams and configurations.
Manage and maintain team’s IT ticket queue, provide ticket resolution, and implement changes to the environment using the IT change control process.
Complete goal settings/on-call schedule and performance reviews for CCL Field Services team.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

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QUALIFICATIONS (EDUCATION, EXPERIENCE AND SKILLS)

Education and Certifications : associate or bachelor’s degree in computer science or a related field is preferred; equivalent combination of education, training and experience will be considered.

Experience : Minimum of seven (7) years applicable professional experience within IT services.


Skills :

Excellent customer service skills.
Excellent written and oral communication skills.
High degree of motivation with desire to learn.
Strong problem-solving skills.
Ability to work in a high-pressure environment.
Ability to work outside of normal workdays and standard office hours.

Manage and participate in IT on-call schedule

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DIRECT REPORTS

This position will supervise team of approximately 3 – 4 employees.



FREEDOM TO ACT

Ability to multi-task and function in a highly dynamic atmosphere; must exercise discretion independently.



WORK CONDITIONS

Job is performed in a typical office environment, but is subject to time pressures and constraints, and is also dependent on input from others
Often exposed to stressful situations.
Subject drug and alcohol testing, per applicable federal regulations.
Ability to work outside normal workdays and standard office hours

Required to participate in on-call schedule rotation.

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ADA JOB REQUIREMENTS

Reasonable accommodations will be made to ensure that the essential functions of the job can be performed and not hinder the employee's performance due to physical, mental or emotional disability.



EQUAL EMPLOYMENT OPPORTUNITY

Cheniere Energy is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.


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