Manager, IT Services

Overview: PURPOSE STATEMENT:

The Manager, IT Services will lead and oversee a team responsible for key IT functions, including the Help Desk, fieldservices, software solutions, infrastructure, security, and IT project delivery. This role provides strategic direction, mentorship, and performance oversight to team members while ensuring compliance with IT standards and controls. The Manager, IT Services will also manage operational budgets, collaborate with stakeholders to acquire, develop, and support IT services, and drive continuous improvement. This role requires deep knowledge of IT infrastructure, software applications, support operations, and industry best practices—along with strong communication, project management, and analytical skills. The Manager, IT Services is ultimately accountable for delivering secure, compliant, high-quality IT services that effectively support organizational needs. Responsibilities: ESSENTIAL FUNCTIONS/RESPONSIBILITIES:* Manage and oversee an IT team responsible for assigned applications and services including the help desk and field services.

OTHER FUNCTIONS/RESPONSIBILITIES:* Comply with all safety rules and cooperate in the fullest in the promotion of safety and safe work habits, to include the reporting of any unsafe conditions or acts. Maintains all EH&S training on a current basis.

Qualifications: Required Education and/or Work Experience:* Bachelor’s degree in Management Information Systems, Information Technology, Computer Science, or related field.

Preferred Education and/or Work Experience:* Two (2) or more years of experience in software development.

Required Licensure, Certification, Registration, or Designation:* Valid Hawaii Driver’s License.

Preferred Licensure, Certification, Registration, or Designation:* IT Information Library Version (ITIL) 3 or 4 certifications.