Manager Crew Coordination - Portland Operations Center

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Manager, Crew Coordination

We are seeking a dynamic and motivated Manager, Crew Coordination to lead our Portland Crew Coordination Team. This is an exciting opportunity for a driven leader who thrives in a collaborative environment and is passionate about driving operational improvements and process innovation.

What You'll Do

- Lead and manage a team of 9 crew coordination professionals, fostering a collaborative team culture.

- Oversee end-to-end work coordination, including:

- Receiving work packages from multiple groups (Line Design, Fitness, PMO, Large Projects, and others)

- Ensuring work is permitted, located, and resourced appropriately

- Verifying equipment availability and readiness

- Scheduling, tracking, and dispatching work to field crews

- Drive process improvement initiatives, including documenting existing undocumented processes and developing new, more efficient workflows

- Improve scheduling and workload flow efficiency across the department

- Collaborate with peer managers across Portland, Southern, Gresham, and Western coordination groups

- Champion a culture of solutions-oriented thinking and continuous improvement

What We're Looking For

Required Skills & Attributes

- Self-motivated and driven with a strong sense of ownership

- Enterprise mindset - Always learning, open to change, and willing to think outside the box

- Solutions-oriented - Ability to identify challenges and drive toward resolutions rather than roadblocks

- Strong collaborative skills - Ability to work effectively across teams and with peer managers

- Team-building capability - Proven ability to bring individuals together and foster a cohesive team environment

Preferred Experience

- Prior experience in crew coordination or a related operational role.

- Familiarity with utility operations, scheduling, or field dispatch.

- Experience with process documentation and workflow improvement.

Work Schedule & Location

- Work Location: Portland, OR

- Work Model: Hybrid — minimum 3 days per week on-site (this role cannot be performed fully remotely)

This is an on-site presence-required role given the operational nature of crew coordination

Job Function Crew Coordination Schedules, dispatches and coordinates work for crews. Orders and manages third-party contractors. Manages emergent work and dispatcher crews for outages.

Key Job Information Manager, Crew Coordination

Career Level: Manager Manages professional associates and/or supervisors.

- Is accountable for the performance and results of a team.

- Adapts departmental plans and priorities to address resource and operational challenges.

- Decisions are guided by policies, resources and business plan.

- Receives moderate guidance from manager.

- Provides subject matter guidance to associates, colleagues and/or customers.

Key Responsibilities

- Crew Coordination Staff Management Manages team responsible for crew coordination (which may include scheduling, planning, permitting and coordinating work) for work crews, including managing contingent workers and contract crews and managing emergent work and dispatcher crews for outages; provides technical management for the team, ensuring that objectives are met and all relevant standards/procedures are followed; ensures that operational problems are identified and resolved; ensures that operational procedures and working practices are current and fit for the purpose; establishes overall functional strategy for the area; oversees development of functional metrics; manages or oversees performance management lifecycle; monitors overall functional performance to business objectives.

- Crew Coordination Operations Ensures dispatching of crews is effectively coordinated; directs and motivates staff to develop creative solutions for difficult dispatching challenges; prioritizes and adjusts the work assigned to crews based upon corporate objectives; resolves major dispatch and outage coordination issues.

- Evolving Technologies Ensures employees are skilled at using technologies and knowledgeable of dispatching processes and procedures; determines how new technologies should be implemented.

- Work Planning and Scheduling Oversees the forecasting and long-range planning of utility construction work to ensure O&M and capital corporate strategies are implemented; ensures timely scheduling, construction and completion of major and minor construction projects; prioritizes construction activities and resource needs based upon limited crew resources dispersed in multiple locations.

- External Relations Partners with field management to ensure a strong partnership with the union; may be required to address permit and policy questions with local and regional governmental agencies.

- Financial Management Monitors and manages expenditures, ensuring that all financial targets are met, and examines any areas where budgets/expenditures vary from plan; assists with the definition and operation of effective financial controls and decision making. Resourcing Oversees resourcing decisions and planning for team; partners with HR in the definition of jobs, recruitment, evaluation and selection processes.

- Professional Development Reviews organizational development needs and training strategies to determine required learning and development outcomes for the team; provides guidance in the creation of development plans; monitors ongoing progress and provides coaching and mentoring and provides feedback; completes annual performance management reviews.

Education/Experience

- Requires a bachelor’s degree in any field or equivalent experience.

- Prefer eight or more years in utility experience, specifically in transmission and distribution operations, construction, design or engineering or related field.

- Requires a valid drivers license with a history of safe driving practices.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

- Working knowledge of PGE's electrical transmission and distribution system.

- Advanced knowledge of regional planning, scheduling and dispatch operations. Intermediate knowledge of computer systems and various applications used in dispatching crews.

- Advanced knowledge of company planning, budgeting and accounting practices.

- Advanced knowledge of union agreement and labor laws, safety rules and utility construction standards.

General Competencies

- Advanced analytical thinking skills.

- Advanced decision-making skills.

- Advanced influence skills.

- Advanced organization and prioritization skills.

- Intermediate organization management skills.

- Advanced problem-solving skills Intermediate resource management skills.

- Advanced written and oral communications skills.

Leader Practices:

- Drives Results

- Plans and Aligns

- Decision Quality

- Drives Engagement Courage

Physical and Cognitive Demands

Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).

- Ability to adhere to set response times, deadlines and time-sensitive tasks.

- Ability to follow accuracy standards.

- Ability to follow through on decision-making tasks.

- Ability to interact effectively and collaboratively within a team environment.

- Ability to communicate and problem solve when under stress.

- Ability to respond and adapt to frequent change.

- Ability to accept and demonstrate self-awareness when provided constructive feedback.

- Ability to discern feedback and acknowledge ownership of areas of improvement.

- Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.

- Ability to successfully collaborate with peers, managers and others within the organization.

- Demonstrates sound memory.

- Ability to process new information to be applied consistently to work tasks.

Schedule/Attendance

- Ability to work long hours.

- Ability to work a variable schedule.

- Ability to report to work and perform work during periods of severe inclement weather.

- Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.

- Ability to work shift schedule.

- Ability to work on-call schedule.

Physical Capabilities

- Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)

- Driving/travel/commute: Overnight inside/outside the service territory - Occasionally (one to two times a month or less)

- Computer use (use computer regularly for entire work shift)

- Lifting/pushing/pulling: Up to 10 lbs.

- Carrying: Up to 10 lbs.

Environment: Office

#LI-CU1

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is an equal opportunity employer and is committed to fostering a workplace where employees feel connected, valued, and empowered to thrive. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Recruiter associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.

May 15, 2026