PPL Corporation

Manager Billing & Revenue Assurance

Cumberland, RI

Part-time, Full-time

About This Job

Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

The Manager of Billing and Revenue Assurance provides leadership to Rhode Island’s Billing Team to ensure they meet all business, regulatory and customer billing requirements. This individual will be directly interacting with regulators, sponsoring witness testimony, responding to requests for data and interacting with key stakeholders as required. The Manager is responsible for ensuring the accuracy of customer billing, implementing and improving policy and performance of billing processes including billing controls, identifying and delivering process improvements, enforcing policies and procedures, system automation, as well as ensuring that the bills are correct for RI Energy’s 770k residential, small and large commercial gas & electric customers. #RIE #INDRIE Responsibilities:

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Direct the day-to-day activities of the Billing Team to ensure prompt and accurate billing for RI’s 770k Electric and Gas utility, supplier billing and non-utility billing customers

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Manage the daily operations of the bill controls system including SOX Compliance activities

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Responsible for leading regulatory data requests, supporting testimony and appearing before the RI Public Utilities Commission when required, while partnering with legal and regulatory affairs and providing subject matter expertise and support

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Partner closely with back office and IT to resolve complex billing challenges, escalate where necessary and drive to resolution

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Responsible for working with regulatory/legal and IT on legislative changes to customer bills

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Support and lead efforts to resolve operational issues to ensure the timely resolution of priority operational issues.

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Identify, recommend and implement process improvement solutions for increased overall performance, productivity and capability

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Responsible for approving technical data corrections and production deployments that impact the customer billing process

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Ensure periodic rate changes are made timely and accurately, and controls are established to ensure that all accounts are billing correctly

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Responsible for executive reporting, white papers and billing related dashboards

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Manage and conduct routine billing audits to ensure the billing process is performing as designed.

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Implement quality assurance processes to ensure compliance of rules and regulations.

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Conduct root cause analysis for billing issues, resolve problems and provide guidance to prevent future issues.

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Manage the performance of employees through goal setting, ongoing performance assessment, coaching and counseling.

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Meet established Key Performance Indicators for workgroup.

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Develop departmental plans including business, production, efficiency, and organizational priorities.

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Ensure that employee actions follow policies, standards, procedures and applicable codes of conduct, laws and regulations.

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Support overall department and corporate goals as they relate to Customer Services.

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Will be assigned an Electric Utilities emergency and storm role. This is a special assignment that comes into play during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.

Qualifications:

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Minimum of six years’ experience in the energy industry or similar regulated environment with experience in customer billing: EGS, credit and collection, business operations and planning, customer service, regulatory and or finance.

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Experience testifying in a regulated environment and supporting witness testimony

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Knowledge of customer service systems and technology

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Knowledge of billing, suppliers and metering

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Strong verbal and written communication skills

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Ability to effectively communicate complex issues across all levels of the organization.

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Strong interpersonal and organizational skills.

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Flexibility to handle multiple tasks and respond to changing priorities and deadlines.

Preferred Qualifications

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MBA

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Proficient in the use of Microsoft Office programs: Microsoft Word, PowerPoint, Outlook, and Excel.

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Strong facilitation and presentation skills.

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Excellent oral and written communication and interpersonal skills.

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Ability to function efficiently and effectively in a fast-paced, dynamic team environment.

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