Managed Account Specialist

Company Summary Statement : Rhode Island Energy provides essential energy services to over 770,000 customers across Rhode Island through the delivery of electricity or natural gas. Our team is dedicated to helping Rhode Island customers and communities thrive while supporting the transition to a cleaner energy future. Rhode Island Energy is part of the PPL Corporation (NYSE: PPL) family of companies addressing energy challenges head-on by building smarter, more resilient, and more dynamic power grids and advancing sustainable energy solutions. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today. Overview:

Reporting to the Manager, Customer Operations within the Call Center, the Managed Account Services Specialist maintains relationships with internal stakeholders in support of Managed Accounts for large customers and municipalities. The specialist maintains an effective working relationship with the Strategic Communication, Account Managers, Collections and Customer Metering Services leadership teams with the focus on the delivery and execution of a large volume of activities that are driven by Account Managers and customer needs. This role also is responsible for the resolution of complex customer billing issues which require working in a matrix environment. At the higher levels, this role will also propose, design and implement procedures and policies within their area of work to improve the working of Rhode Island Energy.

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Preferred Qualifications