Logistics Operations Administrator

Summary: The Mad Dash Logistics Operations Administrator drives the project success by tracking KPIs and aligning with stakeholders to meet daily, weekly, and monthly targets. Responsible for reporting, record-keeping, and communication support for the Utility Program, this critical role ensures all administrative functions are executed with the precision needed to keep operations moving forward.

Supervisory Responsibilities: None

Duties and Responsibilities:

- Develop cross-platform dashboards and presentations using DRMS, Excel, Salesforce, and PowerPoint to deliver KPI insights and actionable data to key stakeholders.

- Maintain overview of Utility project scheduling, by monitoring dispatch board and project workflow

- Continually monitor schedule availability to ensure that technician schedules are maximized

- Ensure scheduling protocols and guidelines are being followed. Review dispatch tickets for accuracy, and provide feedback on such to the Scheduling & Logistics Team and Field Operations Manager

- Work directly with Utility team members, and other project admin support teams to resolve any outstanding scheduling issues

- Assist with all Utility program calls, routing and scheduling, as needed

- Act as a liaison with Scheduling & Logistics team and Field Operations Manager to identify and resolve program issues

- Coordinate field & project administrative workflow with Scheduling & Logistics Team and the Field Operations Manager

- Collect, audit, and interpret data from various sources to identify trends.

- Monitor and track operations metrics

- Provide weekly project updates to clients, coordinate cross-functionally with field, dispatch, warehouse, and management.

- Provide back-up support for Scheduling & Logistics Team, as needed

- Communicate any pertinent issues, status updates or concerns, as they arise, to the Field Operations Manager in a timely fashion

- Assist in the training and on-going coaching of Scheduling & Logistics team members regarding Utility project administrative related tasks

- Assist withinvestigating missing, unclear, or exceptional information as provided by customer

Competencies:

- Proficient in Excel: Pivot Tables, Power Query, Data Modeling, Power Pivot is required

- Proficient in Microsoft 365 is required

- Experience in Salesforce or similar CRM platform

- Strong organizational skills and attention to detail necessary.

- Adequate knowledge of business and management principles (Scheduling, project coordination data management,)

- Strategic thinker- Must be able to think in terms of “big picture” when making decisions

- Organized-Must be able to juggle multiple tasks at once, and prioritize accordingly

- Flexibility-Need to be able to adjust priorities based on customer needs

- Friendly-Must be able to consistently maintain a positive and warm demeanor, towards both internal and external customers

- Calm under pressure- Must be able to maintain composure during stressful situations

- Communicate effectively-Must be able to listen, digest information, and communicate a solution clearly, effectively and professionally, both verbally and in writing

- Ability to meet deadlines

- Excellent people skills – able to develop effective working relationships internally and externally.

- Work effectively as a member of a team

Education and Qualifications:

- Minimum of 4 years of post-high school or college

- 3+ years of administrative or operations coordination experience

- Bilingual Spanish/English Highly Preferred

- Experience in scheduling, logistics, dispatching, or in a related industry role preferred

Pay: $26.00 - $29.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Flexible schedule

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Vision insurance

Experience:

- Chart (Excel): 5 years (Required)

- Pivot tables: 3 years (Required)

- Management reporting: 3 years (Required)

- Project coordination: 3 years (Required)

Language:

- English and Spanish fluently? (Required)

Work Location: In person