Leader Retail Operations - Billing

At Gexa Energy, a NextEra Energy Resources company, we provide reliable low-cost energy solutions. Focused on customer satisfaction, we offer innovative electricity plans tailored to the diverse needs of Texas homes and businesses. If you're passionate about making a difference in the energy industry and delivering exceptional customer experiences, join our team today.

Position Specific Description

Responsibilities

- Manage a team of contract administrators

- Develop and oversee the contract review and storage for contracts related to the gas and power business.

- Manage contract execution.

- Establish and maintain a contract management system to regulate the contract management workflow.

- Maintain and update contract templates.

- Prepare reports and documentation on contract team performance.

- Manage all policy and procedure documentation.

- Oversee continuous process improvement.

- Assist legal with maintaining renewals and other compliance related activities

Preferred Skills:

- Bachelor’s degree or experience in finance, law, business administration, or a similar discipline

- Ability to multi-task and work independently

- Advanced Skills in Word, Excel

- Strong attention to detail, strong organizational skills, and the ability to manage and prioritize multiple projects to meet deadlines.

- Excellent written and verbal communication skills and ability to collaborate across various departments and levels of seniority.

- Strong analytical and problem-solving skills.

- Basic understanding of commercial power and gas products

Job Overview

This job is responsible for the day to day activities of the organization, including throughput processing, exception monitoring, metric tracking and issue resolution consistent with an optimally functioning business unit.

Job Duties & Responsibilities

- Identifies, researches, and resolves operational issues

- Provides gap analysis as needed

- Ensures the approach within the team is focused on positive customer experience and creating customer value through relentless performance delivery

- Participates in identifying and recommending process improvement solutions for increased overall performance, productivity and capability

- Prepares spreadsheets, graphics, and word documents as required for tracking, reporting, analysis, documentation and presentations

- Collaborates with internal stakeholders to define effective customer solutions to meet business needs

- Ensures compliance of rules and regulations across all customer segments in all states

- Assists in creating and maintaining process documentation across markets

- Performs other job-related duties as assigned

Required Qualifications

- High School Grad / GED

- Bachelor’s or Equivalent Experience

- Experience: 6+ years - Supervisor/Management Experience: 0+ years

Preferred Qualifications

- Bachelor’s Degree - Experience 10+ years

- Six Sigma Green Belt Certified

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt

Employee Type: Full Time Job Category: Finance, Accounting & Business Analytics Organization: Gexa Energy, LP Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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